Ratings based on 949 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Carolina, Thank you for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or comments you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler
Posted 22 Nov 2024
Dirty dirty I’m leaving change I’m no possibly sleeping this hotel disgusting
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Rolando,We sincerely apologize for the experience you had during your stay. Cleanliness is a top priority for us, and we regret that your room did not meet the expected standards. Please reach out to our front desk team immediately so we can address this concern and assist you further. We appreciate your feedback and will work to improve.- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Lina,We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to learn more about your stay to address any issues. Please contact us directly so we can discuss your concerns and work towards a resolution that meets your expectations. We strive to provide exceptional service and apologize for any inconvenience caused during your visit.- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler
Posted 21 Nov 2024
I was exited about staying here in this property check in was at 4. I when. At 3:30 pm. Hoping we could check in maybe a little early. Or used the facility restroom. Got there and doors were close i was a little confuse because there is always someone available to help with customer But i was not the case i didnt understand how they funtion but if they are gonna be close they should specified Before any one makes a reservation. Long drive. Lots of traffic i was really looking foward for just seating down. But. Didnt happened here the lady. Was always smiling but never greeted us. Or seem interested in giving us some kind
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Suriel,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with early check-in and the lack of assistance upon arrival. We understand how frustrating it can be after a long drive, and we truly regret that we didn’t meet your expectations in this instance. We appreciate your feedback and will take it into consideration to improve our guest experience. We hope to have the opportunity to provide you with a better stay next time.- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler from Pearland
Posted 20 Nov 2024
Great location
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi LauraLee,Thank you for your feedback! We’re glad to hear that you enjoyed our great location. We hope to have the pleasure of welcoming you back during your next visit!- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler
Posted 20 Nov 2024
Staff was super friendly and helpful
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Kelly,Thank you for your kind words! We’re thrilled to hear that our staff made such a positive impact on your stay. We truly appreciate your feedback and hope to welcome you back soon!- The Team at Holiday Inn Orlando SW Celebration
by A verified traveler
Posted 20 Nov 2024
The staff was very friendly and well accommodating. The hotel itself was in a great location but it needs some major updating. The rooms are outdated and need renovated. There was also a strong smoke smell through the hotel and lobby areas along with a marijuana smell. (We stayed in building 2)
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Ryan,Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our staff and enjoyed the location. We sincerely apologize for the issues you encountered with the room condition and the unpleasant odors. Your comments are valuable, and we will certainly review them to ensure we make improvements in these areas. We hope you’ll consider staying with us again for a better experience.- The Team at Holiday Inn Orlando SW Celebration
