Ratings based on 2,577 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler from Leander
Posted 4 Dec 2024
This property is a mixed bag. The layout is poorly designed, so if you want to park near your room you may need to walk up six flights of stairs and go through a few doors. It is also hard to get to the pool area, but they do have a hot tub. The rooms are large, fairly appointed, and reasonably laid out. The towels seem low quality and there were apparently power outages while I was there so I had to set the clock more than once. The staff does reach out via text to ask if you need anything, but they can't re-architect the facility.
It is within decent driving distance of Disney and some businesses in greater Orlando, but you can't really walk to anything unless you really like Applebee's. They charge an annoying deposit, resort fees, and parking fees which make them harder to do business with. I probably would not go back here, but it can be less expensive than the themed resorts.
Comment from Hotel Management
4 Dec 2024 by Holiday Inn, Hotel Management
Thank you for your feedback.We will look into your concerns and comments.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Holiday Inn, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
We apologize for any inconvenience experienced. It is our understanding that our front office director assisted you today with the billing error. We understand that this was a disappointment as he will coach his team on this error on our part.We appreciate you staying with us and sharing your feedback.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for staying and for sharing your great experience. We look forward to seeing you again soon.
by A verified traveler
Posted 3 Dec 2024
The lotion was water and the bed sheets had yellow stains.
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for your recent stay and taking the time to share valued feedback. We apologize for any inconvenience this may have caused and will review.
by A verified traveler
Posted 3 Dec 2024
Rooms look awful. Stinky smell.
Room to main lobby is too far and no clear directions.
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for your recent stay and taking the time to share valued feedback. We apologize for any inconvenience this may have caused and will review.
by A verified traveler
Posted 2 Dec 2024
The pool was amazing, bartender was my favorite bartender ever. Check your room before staying! Out shower was not cleaned
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for staying and for sharing your great experience. We look forward to seeing you again soon.
by A verified traveler
Posted 2 Dec 2024
Conveniently situated for attractions and local conveniences. The Front Desk here went out of their way to help me — they did everything to help and reassure me. Very friendly and welcoming staff, 10/10.
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for staying and for sharing your great experience. We look forward to seeing you again soon.
by A verified traveler
Posted 2 Dec 2024
Great stay
Comment from Hotel Management
3 Dec 2024 by Greg, Hotel Management
Thank you for staying and for sharing your great experience. We look forward to seeing you again soon.
