Ratings based on 3,295 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Kill Devil Hills
Posted 19 Nov 2024
This property has a super friendly and helpful staff. The amenities include mini golf, pickle ball courts, tennis courts, basketball courts, shuffle board, walking paths, and multiple pools all included with the price. There is a professional golf course on site for an additional nominal fee. The resort is close to Disney with shuttle service provided
by A verified traveler
Posted 19 Nov 2024
Excellent
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
We really loved it here. We stayed for a week for our honey moon and it was great! Huge suites. Amazing views, lots to do. Pros: daily shuttle to Universal, which is amazing considering it’s 45 mins away. The staff was so friendly and accommodating. In room laundry and everything you need for a comfortable stay! Cons: the bars around the pools close at 7 pm, we couldn’t use the casting option for the tv and the technology was dated so there was no options for Netflix etc. no hot tub on the grounds. The water slide was down for renovation. Overall it’s a lovely place and I would definitely stay there again. When we checked in they even gave us a gift basket full of snacks that we used all week in the theme parks.
Comment from Hotel Management
19 Nov 2024 by etx-LillVazquez, Hotel Management
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.
by A verified traveler
Posted 18 Nov 2024
Rating it a 2 stars because the A/C was broken, the sheets had a stench to it. and noise level was annoyingly disturbing from 11:30PM to 3AM!!! It took the property 3 hours & the police to resolve the issue.
Comment from Hotel Management
18 Nov 2024 by etx-LillVazquez, Hotel Management
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.
by A verified traveler
Posted 17 Nov 2024
First time staying here and it was beautiful. They thought of everything for kids and adults. Activities everyday, if you love golfing there’s a golf club, many pools, staff continuously checks on you to see how’s your stay. Will definitely recommend.
Comment from Hotel Management
17 Nov 2024 by etx-LillVazquez, Hotel Management
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by etx-LillVazquez, Hotel Management
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.
by A verified traveler
Posted 17 Nov 2024
Always pleasant nice staff and we love the resort. Stayed here many times before
Comment from Hotel Management
17 Nov 2024 by etx-LillVazquez, Hotel Management
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.
by A verified traveler
Posted 17 Nov 2024
Horribley stained pull out couch. Will never be back again
Comment from Hotel Management
17 Nov 2024 by etx-LillVazquez, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We hope to be able to get another chance to make it up to you in the future.
