Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Hot tube wasn’t working but great TVs
by A verified traveler
Posted 16 Jan 2025
I drove 19 hours straight from New York, arriving at 6:30 am. Prior to my arrival, I contacted the front desk at 11 am to inquire about early check-in and was informed that it would be accommodated. However, upon my arrival at 7 am, I was treated unprofessionally and told that early check-in was not available. Despite my fatigue from driving, I was instructed to return at 4 pm, which I found unacceptable. Instead, I visited the Marriott hotel across the street, where I was able to secure a room with an early check-in fee of $40. During my stay, I experienced difficulties with housekeeping, including delays in servicing my room and subpar cleaning. I had to request multiple times for my room to be cleaned, and even then, the service was inadequate. In light of my upcoming corporate event, which requires booking 50 rooms, I am compelled to seek alternative accommodations due to the poor service I received.
by A verified traveler
Posted 15 Jan 2025
Was clean room, good area.
Comment from Hotel Management
16 Jan 2025 by Customer Service, Hotel Management
Michael, thank you for sharing your thoughts. It's great to know you found the room clean and appreciated the location. Your feedback is important, and we hope to welcome you back in the future.
by A verified traveler
Posted 15 Jan 2025
Service
Comment from Hotel Management
16 Jan 2025 by Customer Service, Hotel Management
Ebony, thank you for staying with us at Hilton Garden Inn Lake Buena Vista/Orlando. We're thrilled that you appreciated our service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 Jan 2025
The room was fine, but it was a little obnoxious that we had to pay $28 a night to park. There also isn't free breakfast. We won't stay at this location again.
Comment from Hotel Management
16 Jan 2025 by Customer Service, Hotel Management
Sara, thank you for your feedback. The team appreciates guests sharing their thoughts, as it helps improve the experience. Policies regarding parking and breakfast are in place to ensure amenities are available to all. It's hoped you'll reconsider and give us another opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Jan 2025
The hotel was very nice and clean. However, I left some personal items in the hotel that were not turned in. These are items that are not replaceable. I am very disheartened that the cleaning staff was not honest and turned in my items.
Comment from Hotel Management
16 Jan 2025 by Customer Service, Hotel Management
Taylor, thank you for sharing your experience. While it's great to hear you found Hilton Garden Inn Lake Buena Vista/Orlando nice and clean, it's unfortunate that your personal items were not found. The team takes situations like these very seriously and will ensure a thorough check is conducted. Your feedback is valued, and we're committed to addressing concerns efficiently. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 13 Jan 2025
Only stayed here for one night as we were heading to clearwater, but staff was very friendly, room was clean and comfortable
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Pat, it’s wonderful to hear you had a great time at Hilton Garden Inn Lake Buena Vista/Orlando, even for just a short stay. Our team members strive to make every guest's experience enjoyable. We hope your trip to Clearwater was fantastic, and we would love to welcome you back whenever you're in the area again.
by A verified traveler
Posted 13 Jan 2025
Nice facility and location
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Eric, we are thrilled you enjoyed your stay at Hilton Garden Inn Lake Buena Vista/Orlando. We hope to welcome you back soon!
by A verified traveler
Posted 13 Jan 2025
Had the absolute worst experience I’ve ever had at a Hilton facility. The room had no security bolt and I was told by the front desk it had been replaced in all rooms but other people in our party had them. The shower had literally no water pressure and the water heater was not working either. I was told by the front desk they would fix or check these issues but they never did. I asked multiple times for a different room and they told they were booked solid throughout the weekend. I strongly suggest staying somewhere else.
Comment from Hotel Management
13 Jan 2025 by Customer Service, Hotel Management
Maryendis, thank you for sharing the details of your recent experience. It is concerning to hear that the room did not meet your expectations and that you didn't feel comfortable with the response regarding the maintenance concerns. The feedback about the room availability is noted, and the team diligently manages bookings to accommodate as many guests as possible. Your experience is not typical, and the suggestions you mentioned will be shared with the team for a closer look.
by A verified traveler
Posted 13 Jan 2025
The property was great the office staff was amazing and very welcoming. The only issue we had was that there was no hot water to bathe. Other than that it was very pleasant.
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Maday, thank you for sharing your experience. It’s wonderful to hear that the team members were welcoming and that you had a pleasant stay at Hilton Garden Inn Lake Buena Vista/Orlando. We regret the inconvenience regarding the hot water and are glad it did not overshadow your overall experience. We hope to welcome you back soon!
