Ratings based on 984 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Terrible place dirty and smelly
Comment from Hotel Management
20 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tee! We apologize for your disappointing experience. Cleanliness and comfort are a top priority for us, and we regret that your stay did not meet expectations. We will review your feedback with our team to address these concerns and ensure future guests have a better experience. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Liz! Thank you for your feedback! We're glad you had a positive experience and look forward to welcoming you again soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Emily! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 10 Nov 2024
Room doors did not work properly, room stunk of mildew and urine bad enough for us to leave and risk not being able to get a refund for the night.
Comment from Hotel Management
10 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Brian! We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide our guests. We take your feedback seriously and will address the concerns regarding the room conditions and door functionality. We would welcome the opportunity to make things right and hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 7 Nov 2024
Staff was great and they clean the room everyday. All of my things that i had in the room stayed in the room. I left my wallet and jewelry there and it was there when i came back with a clean room. SO the people are honest as well as very nice.
Comment from Hotel Management
8 Nov 2024 by NOEL, Hotel Management
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management
by A verified traveler from Caguas
Posted 6 Nov 2024
Necesita limpieza en los cuartos.
Comment from Hotel Management
7 Nov 2024 by NOEL, Hotel Management
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management
by A verified traveler
Posted 5 Nov 2024
The room smelled. The curtain fell off and when they"fixed" it, the curtain wouldn't open.
They lost power, not their fault, but they had no backup generator. While every other property got power back, they did not. I left as soon as I could find another hotel.
When I checked out, they would not give a refund for the day that had no electricity.
Comment from Hotel Management
5 Nov 2024 by NOEL, Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ko! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler from Beloit
Posted 23 Oct 2024
The property isn't new, but they are doing a great job of keeping it clean. They said a continental breakfast, but it was so much more. They even cleaned our room. Everyone was very friendly and helpful. We will be staying here again.
Comment from Hotel Management
25 Oct 2024 by NOEL, Hotel Management
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management
by A verified traveler from Danbury
Posted 19 Oct 2024
Old moldy mattresses, moldy lampshades. The room stank of mold.
Comment from Hotel Management
19 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jean! We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the condition of the mattress and the issues with mold in your room. This is certainly not reflective of our standards.Your feedback is invaluable, and we will address these concerns with our maintenance team immediately to ensure that our rooms meet the cleanliness and quality expectations of our guests. Thank you for bringing this to our attention.
