Ratings based on 1,025 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The property is excellent but the staffs are not heplful.
by A verified traveler
Posted 17 Nov 2024
Beautiful property and great amenities.
by A verified traveler
Posted 14 Nov 2024
I liked the property. My children had a blast at the pool/ water park. It’s really close to magic kingdom.
by A verified traveler
Posted 12 Nov 2024
Beautiful property, excellent location.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler from North Bay Village
Posted 2 Nov 2024
The resort was perfect 👌
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 25 Oct 2024
I booked a stay at the Gaylord Palms Resort to celebrate my 20th anniversary, expecting a luxurious experience. Unfortunately, it was anything but. From the start, I encountered serious issues that took away from what was supposed to be a special occasion.
First, I found a roach in my bedroom, which made me question the cleanliness of the entire room. As if that wasn’t bad enough, there was no hot water in the shower—a basic amenity you’d expect from any hotel, let alone a high-end resort. To make matters worse, I couldn’t reach the front desk through the room phone, leaving me feeling stranded and unsupported.
Despite the beautiful property and amenities, the quality of my stay was significantly diminished by these issues. The Gaylord Palms Resort needs to prioritize cleanliness, functional room amenities, and reliable communication with their guests. I hope they address these issues for future guests, but sadly, it spoiled what should have been a wonderful anniversary celebration.
by A verified traveler
Posted 25 Oct 2024
by A verified traveler from Miami
Posted 21 Oct 2024
