Ratings based on 1,902 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
There was no turndown service or towel replacement. The cold handle on the bathroom faucet was broken off. No room phone or alarm clock. All the outlets were on the wall opposite the bed (would have needed an extension cord).
Comment from Hotel Management
10 Dec 2024 by Team Garnet., Hotel Management
Dear guest we are sorry we did not meet your expectations!
by A verified traveler
Posted 10 Dec 2024
Housekeeper got rude with wife went to complain the clerk would not give name of cleaner to complain on I told them if a complaint on us it should come from manager not housekeeper other than that hotel is dated but clean and other workers where friendly
Comment from Hotel Management
10 Dec 2024 by team Garnet, Hotel Management
Thank you for staying with us Scott. We apologize for any misunderstandings. We will meet with the housekeeping supervisor for re-training
by A verified traveler
Posted 9 Dec 2024
Havent received my deposit back yet
Comment from Hotel Management
10 Dec 2024 by Team Garnet., Hotel Management
Dear Govind, your deposit was released by hotel on 12-2-2024. and release was sent to your financial company Please contact them for further information
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Team Garnet., Hotel Management
Dear guest we are sorry we did not meet your expectations
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by team Garnet, Hotel Management
We regret your recent visit was not satisfactory. On reviewing our records no complaints were made to front desk or manager, therefore we do not know your concerns or reasons for your review. Thank you for staying with Garnet Inn and Suites
by A verified traveler
Posted 4 Dec 2024
It was okeyish
Comment from Hotel Management
4 Dec 2024 by Team Garnet., Hotel Management
Thank you for staying with us. We are glad you enjoyed your stay and thank you for your review
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Dear guest we appreciate your feedback!
by A verified traveler
Posted 2 Dec 2024
Cleanliness and safety are my priority in looking for a hotel.the room is clean but outside is not desirable and there are suspicious individuals in the alley. Your hotel require repairs, it is substandard and why you still market it is incomprehensible.
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Thank you for sharing your feedback. We’re glad to know you found the room clean. However, we’re sorry to hear about your concerns. Please know that we are actively addressing areas that need improvement and will use your feedback to guide those efforts.
by A verified traveler
Posted 1 Dec 2024
Rooms are small and dirty. The hotel is very run down. Breakfast was a joke. No juice, no water, no fruit. Basically only waffles, bread, and cereal.
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Thank you for staying with us. We regret your stay was not up to your expectations
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Team Garnet., Hotel Management
Dear guest we appreciate your feedback!
