Ratings based on 1,905 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
It was okeyish
Comment from Hotel Management
4 Dec 2024 by Team Garnet., Hotel Management
Thank you for staying with us. We are glad you enjoyed your stay and thank you for your review
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Dear guest we appreciate your feedback!
by A verified traveler
Posted 2 Dec 2024
Cleanliness and safety are my priority in looking for a hotel.the room is clean but outside is not desirable and there are suspicious individuals in the alley. Your hotel require repairs, it is substandard and why you still market it is incomprehensible.
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Thank you for sharing your feedback. We’re glad to know you found the room clean. However, we’re sorry to hear about your concerns. Please know that we are actively addressing areas that need improvement and will use your feedback to guide those efforts.
by A verified traveler
Posted 1 Dec 2024
Rooms are small and dirty. The hotel is very run down. Breakfast was a joke. No juice, no water, no fruit. Basically only waffles, bread, and cereal.
Comment from Hotel Management
2 Dec 2024 by Team Garnet., Hotel Management
Thank you for staying with us. We regret your stay was not up to your expectations
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Team Garnet., Hotel Management
Dear guest we appreciate your feedback!
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Team Garnet., Hotel Management
Dear guest we are sorry we did not meet your expectations!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Team Garnet., Hotel Management
Thank you Junella for staying with us. We appreciate you taking the time to leave us a review.
by A verified traveler
Posted 25 Nov 2024
Need some improvements.
Comment from Hotel Management
25 Nov 2024 by Team Garnet., Hotel Management
Thank you for staying with us and for your review. We will be implementing some new ideas in the coming year
by A verified traveler
Posted 24 Nov 2024
I didn’t like anything
Comment from Hotel Management
25 Nov 2024 by Team Garnet., Hotel Management
We are sorry you did not enjoy your stay
by A verified traveler
Posted 23 Nov 2024
Went to check in 3 different times in check in day, no one was at counter. Waited over 30 minutes each time. Laundry staff was very rude when asked for more towels. Cockroachs in room.
Comment from Hotel Management
23 Nov 2024 by Team Garnet., Hotel Management
Thank you for sharing your feedback. We are sorry we did not meet your expectations during your stay. Our front desk operates with one person per shift, and while we always strive to assist all our guests as quickly as possible, at that time our front desk clerk was attending to other duties.
