Ratings based on 1,658 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The was very dirty and had a lot of insects
Comment from Hotel Management
1 Dec 2024 by Front Desk, Hotel Management
We are very sorry to hear that you encountered such unusual inconveniences during your most recent experience with us. I hope you will accept our sincerest apologies for the service failure. We hope you come back to see how we continually improve to impress our guests more with each visit, remember we are located on international drive and close to the parks. We hope to see you soon on your next visit.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Floridan Express - Management., Hotel Management
To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
by A verified traveler
Posted 20 Nov 2024
Fourth stay at this hotel. Definitely my Orlando home. Love the staff, the service, the location. Simple and affordable but everything you need! Love it for EDC Orlando! Staff accommodated my best friend and I as we wished and made us feel at home. The manager is a beautiful woman who is helpful and her staff are well trained. They will see me again soon
Comment from Hotel Management
21 Nov 2024 by Floridan Express - Management., Hotel Management
Hello Amal! Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our service.Thanks so much for taking the time to share your kind comments. It has put a smile on my face for the rest of the day! It was a pleasure to have you. The team and I are so happy we could make your stay so great. and we look forward to serving you again
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one. Please know, our management team takes our guests feedback very seriously and would work hard to fix the issues you encounter.
by A verified traveler from Philadelphia
Posted 4 Nov 2024
The hotel was convenient to the parks.
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
by A verified traveler
Posted 4 Nov 2024
Good
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
by A verified traveler
Posted 3 Nov 2024
Horrible
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one. Please know, our management team takes our guests feedback very seriously and would work hard to fix the issues you encounter.
by A verified traveler
Posted 30 Oct 2024
The hotel has a very good location but the cleanliness is poor. The room was only cleaned once in a 6 night stay. There were cockroaches in the room. The pool was not available and there was no breakfast. They only had coffee in the lobby but it was not always available. I had visited the hotel in previous years but found it to be in disrepair.
Comment from Hotel Management
31 Oct 2024 by Front Desk, Hotel Management
We are very sorry to hear that you encountered such unusual inconveniences during your most recent experience with us. I hope you will accept our sincerest apologies for the service failure. We hope you come back to see how we continually improve to impress our guests more with each visit, remember we are located on international drive and close to the parks. We hope to see you soon on your next visit.
by A verified traveler
Posted 29 Oct 2024
My room wasn’t looking good
Comment from Hotel Management
30 Oct 2024 by Front Desk, Hotel Management
We are very sorry to hear that you encountered such unusual inconveniences during your most recent experience with us. I hope you will accept our sincerest apologies for the service failure. We hope you come back to see how we continually improve to impress our guests more with each visit, remember we are located on international drive and close to the parks. We hope to see you soon on your next visit.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Front Desk, Hotel Management
We are very sorry to hear that you encountered such unusual inconveniences during your most recent experience with us. I hope you will accept our sincerest apologies for the service failure. We hope you come back to see how we continually improve to impress our guests more with each visit, remember we are located on international drive and close to the parks. We hope to see you soon on your next visit.
