Ratings based on 1,119 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
In general, everything was okay. We arrived the night before Thanksgiving and there were a group of girls looking for their deliveries with the manager and we had to wait for at least 10 minutes to check in. Also every time we went to the front desk, we always have to wait at least 5 minutes. I noticed the same delay in service in the next couple days during our stay. It apparently was understaffed. Also the bath tub stopper wasn't working, luckily fixed the next day, but the water came through faucet above the tub and the shower head when we tried to fill up the tub for a bath, which was a bit annoying.
Comment from Hotel Management
3 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ying! Thank you for sharing your experience. We apologize for the delays you experienced at check-in and at the front desk, as well as the issues with the bathtub. We understand how these inconveniences can affect your stay, and we regret that they impacted your overall experience.We appreciate your feedback and will work on improving staffing and addressing maintenance concerns to provide a smoother, more efficient experience for our guests. We hope to have the opportunity to serve you better during your next visit.
by A verified traveler
Posted 30 Nov 2024
The second time I go with my family, I have nothing to complain about, everything very clean and quiet, near the parks and the shops.
Comment from Hotel Management
1 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Raphael! Thank you for your kind feedback! We're thrilled to hear that you and your family had another great stay with us. It's wonderful that you found everything clean, quiet, and conveniently located near the parks and shops. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ricardo! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Judith! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 30 Nov 2024
There was black mold in the bathroom. The room smelled musty and moldy. There is a ventilation issue.
Comment from Hotel Management
1 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sarah! Thank you for sharing your experience. We sincerely apologize for the issues you encountered with mold and the musty smell in your room. This is certainly not the experience we aim to provide. Your feedback is valuable, and we will address these concerns promptly to ensure a more comfortable stay for future guests. We appreciate your understanding and hope to have the chance to serve you better in the future.
by A verified traveler
Posted 29 Nov 2024
The staff at this property are amazing. Super friendly and so helpful!! They made the stay for us. However this hotel is not in good condition. The pool is definitely not as shown in pictures, it was quite dirty.
The breakfast was very good and the staff for the breakfast were also super helpful wonderful people. Breakfast timeline is limited 6:30-9am.
Comment from Hotel Management
30 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Eileen! Thank you for your feedback. We are grateful for your kind words about our friendly and helpful staff, both at the front desk and during breakfast. It’s wonderful to know that they made your stay more enjoyable.We sincerely apologize for the condition of the pool and any inconvenience it caused. Your comments will be shared with our team for immediate attention and improvements. We also appreciate your note on the breakfast hours and will consider this for future guest convenience. Thank you again for sharing your experience, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 29 Nov 2024
The people who checked us both in and out were extremely friendly and courteous. We will definitely stay there again when in area.
Comment from Hotel Management
30 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mark! Thank you for your kind feedback! We're so glad to hear that our team provided friendly and courteous service during check-in and check-out. We truly appreciate your recommendation and look forward to welcoming you back when you're in the area!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Perla! Thank you for leaving us a perfect rating! It was a pleasure providing you with high quality service. We would love to have you back for another positive experience.
by A verified traveler from Cannock
Posted 24 Nov 2024
Spacious rooms in this family friendly hotel. Rooms were clean and beds comfortable. Coffee was good but didn’t try the breakfast. The hotel staff were friendly welcoming and helpful. Parking could of been awkward without asking about the situation, shared parking with the local businesses so don’t park in front of the shops or where trash collected, basically in the middle, parking outside hotel limited but plenty of spaces if you don’t mind a short walk. If you’re doing Disney or outlet shopping it’s a great location.
Comment from Hotel Management
25 Nov 2024 by CC - Guest Relations Manager, Hotel Management
HI Adrian! Thank you for your detailed feedback! We're happy to hear you enjoyed the spacious, clean rooms and found the beds comfortable. It's also wonderful that the staff made a positive impression with their friendliness and helpfulness. We appreciate your note about the parking situation and will make sure to clarify this for future guests. We're glad the location worked well for your visit, and we hope to welcome you back soon, whether for Disney or shopping!
