Ratings based on 991 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Too bad that the building design and layout is just right and the room that I was in was of a sufficient, satisfactory design. That said, the place is a garbage pail with the smell to prove it. I was assigned room 222, immediately upon walking in the first red flag was the sticky vinyl floors, once pass that you notice the horrible roach infested odor that I am very familiar with as I am a landlord. The furniture is outdated and damaged, there were no chairs in the dinette area or even at the desk. Then came the roaches, I killed about 8 or 9 myself and left them bundled so that they could be seen by the staff. Unfortunately, the EDC festival was going on and so when I attempted to find another place to stay, my options for a replacement stay would have reached high hundreds in difference, so I bit the bullet and decided to bear with it the place for the 3 nights.
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear ORLANDO, Thank you for your feedback. We sincerely apologize for the cleanliness and pest issues you encountered during your stay. This is not the experience we strive to provide, and we take your concerns seriously. Our team is addressing these matters with pest control and housekeeping to ensure a higher standard of cleanliness moving forward. We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you back under better conditions.Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 10 Oct 2024
The accommodations were not good. The toilet was broken in the room and would not flush. The pull out couch that we were relying on was broken and did not function and whichever employee was in the room last knew this in advance of our stay as they left it extended and leaning up against the wall (mechanism for the bed to come down was broken) so 2 of 6 family members had to sleep on the floor. Room also smelled bad. Staff at front desk was not helpful whatsoever with the exception of Toni, the manager, who is refunding out stay as our room accommodations were not even close to satisfactory. I am shocked that this location IS the Extended Stay America location for Orlando! It is not well run or an example of a well kept location. It needs investment to fix it and clean it up and have it be a good example of what Extended Stays can offer.
Comment from Hotel Management
11 Oct 2024 by Hotel Management , Hotel Management
Dear Donald, Thank you for your feedback. We sincerely apologize for the numerous issues you experienced during your stay, including the broken toilet, pull-out couch, and unpleasant odor in your room. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We appreciate your recognition of Toni's efforts to assist you, and we are committed to making necessary upgrades. We hope to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Malísima atención
Comment from Hotel Management
30 Sep 2024 by Hotel Management, Hotel Management
Dear Yaimar, Thank you for choosing our hotel for your recent visit. We are disappointed to hear about your experience, as we take great pride in providing outstanding hospitality. Your feedback has been shared with our entire staff to ensure our focus remains on delivering exceptional service to every guest. We hope you will give us another chance to welcome you back soon, as our team would love for you to experience our hotel the way you should have during this visit. Thank you again for being our guest and sharing your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 3 Sep 2024
I checked into this hotel and left within 10 minutes. The room smelled awful, and there was no security—people were openly smoking in the elevator. The worst part was seeing a rat! I left as quickly as possible and ended up stranded in Orlando until I found another hotel. This was the worst experience I've ever had. Avoid this place at all costs.
Comment from Hotel Management
4 Sep 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for bringing these severe concerns to our attention. We deeply apologize for the issues you encountered, including the unpleasant smell, lack of security, and pest problem. This is certainly not the experience we aim to provide. Your feedback is crucial, and we will address these matters urgently to prevent future occurrences. We regret the inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 Aug 2024
Nice stay. I honestly love extended stay properties
by A verified traveler
Posted 25 Aug 2024
Full of mold, mildew, dirt and rot and falling apart - felt very unsafe. It was shocking.
Comment from Hotel Management
26 Aug 2024 by Hotel Management , Hotel Management
Dear Deirdre, We deeply regret the poor experience you had during your stay and sincerely apologize for the condition of your room. Your description of mold, mildew, and other issues is very concerning, and we understand how unsettling this must have been. Please know that we take your feedback seriously and are taking immediate action to address these problems. Your comfort and safety are our top priorities, and we are committed to improving our facilities. We hope you will consider giving us another opportunity to provide a better experience.Sincerely,Hotel Management
