Ratings based on 986 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Warner Robins
Posted 25 Nov 2024
Rooms smelled
Like mildew
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Dear Christopher, Thank you for your feedback. We apologize for the unpleasant odor you experienced in your room. We take concerns like this seriously and will address this issue with our housekeeping and maintenance teams to ensure that our rooms meet the highest standards of cleanliness and comfort. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
The property is run down. There were holes in the couch. A hole in the wall. Dents all along the refrigerator. Strong smell of cigarette in the room. The floor boards in the bathroom are coming off and to top it off I killed 3 roaches in the short time of being in the room. It was a very dirty place to stay and in no way up to the standard of other extended stay hotels I have been to. It’s a shame because over this experience I will never stay at an extended stay again. Luckily I was able to get a refund for the room but still very disappointed that I stayed or brung my luggage into that room.
Comment from Hotel Management
25 Nov 2024 by Hotel Management , Hotel Management
Dear Jason, Thank you for sharing your feedback. We deeply apologize for the condition of the room you stayed in and the inconvenience caused by the issues you encountered. This is certainly not the experience we aim to provide, and we are addressing the concerns you raised, including maintenance, cleanliness, and pest control. We appreciate you bringing this to our attention and are committed to improving our standards. We hope you will reconsider staying with us again in the future. Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It was nice..but at night the rift raff hangs around outside by the door ..smelt bud Everytime we left or came back ...the girl with the baby at the front desk was very nice and sweet and helpful.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Rooms Was Clean Smelled Good , Served Breakfast Front Desk People Was Amazing
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Alana, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the clean, fresh rooms, our breakfast offerings, and the exceptional service from our front desk team. Providing a welcoming and comfortable experience for our guests is always our goal, and it’s great to know we met your expectations. Your kind words are truly appreciated by our team, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 20 Sep 2024
The entire building needs a full renovation. There's rust and calcium deposits on most of the bathroom fittings. Fridge rusted, stove dirty, microwave rusty, carpet worn and musty. The entire staff is the only redeeming quality.
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Beverley, Thank you for sharing your feedback. We are glad that our staff made a positive impression during your stay. While we understand your concerns about the condition of certain areas, we assure you that maintaining a comfortable and clean environment is a top priority. Your comments are appreciated as they help us identify areas for improvement. We hope you will give us another chance to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Sep 2024
Sad the place has potential. The staff needs new managers. They all need attitude adjustments.
Comment from Hotel Management
7 Sep 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you experienced with our staff and management. We believe in providing every guest with outstanding hospitality, so we truly regret that this was not your experience. We are addressing these issues appropriately and appreciate you bringing them to our attention. Your comments will help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management
