Ratings based on 987 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It was nice..but at night the rift raff hangs around outside by the door ..smelt bud Everytime we left or came back ...the girl with the baby at the front desk was very nice and sweet and helpful.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Rooms Was Clean Smelled Good , Served Breakfast Front Desk People Was Amazing
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Alana, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the clean, fresh rooms, our breakfast offerings, and the exceptional service from our front desk team. Providing a welcoming and comfortable experience for our guests is always our goal, and it’s great to know we met your expectations. Your kind words are truly appreciated by our team, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 20 Sep 2024
The entire building needs a full renovation. There's rust and calcium deposits on most of the bathroom fittings. Fridge rusted, stove dirty, microwave rusty, carpet worn and musty. The entire staff is the only redeeming quality.
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Beverley, Thank you for sharing your feedback. We are glad that our staff made a positive impression during your stay. While we understand your concerns about the condition of certain areas, we assure you that maintaining a comfortable and clean environment is a top priority. Your comments are appreciated as they help us identify areas for improvement. We hope you will give us another chance to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Sep 2024
Sad the place has potential. The staff needs new managers. They all need attitude adjustments.
Comment from Hotel Management
7 Sep 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you experienced with our staff and management. We believe in providing every guest with outstanding hospitality, so we truly regret that this was not your experience. We are addressing these issues appropriately and appreciate you bringing them to our attention. Your comments will help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management
by A verified traveler from Orlando
Posted 27 Aug 2024
by A verified traveler
Posted 25 Aug 2024
This must be a transient hotel. The people that are there. The night I. me from the park there was a girl in the hallway with a blanket and pillow and tablet sleeping and one laying next to her folding clothes. When we arrived we took a shower to go to the park and there was blond hair on the bath towels. When I found the stag in the hall and asked for clean towels she said no none and walked away. Saw water bugs on the wall first floor and the hall and elevator has a horrible smell. Will never stay or recommend this place
Comment from Hotel Management
26 Aug 2024 by Hotel Management , Hotel Management
Dear Jessica, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the condition of the towels, cleanliness, and the overall environment. This is not the experience we aim to provide. Your feedback is being taken seriously, and we will address these matters promptly with our team to prevent similar occurrences. We regret your disappointing stay and appreciate your input, as it helps us improve our services.Sincerely,Hotel Management
