Ratings based on 328 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The location was very good
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Jay, Thank you for your feedback! We’re delighted to hear that you found our location convenient. We strive to provide not only a prime location but also a comfortable and enjoyable stay for all our guests. Your input is invaluable to us. We look forward to welcoming you back to Extended Stay America and ensuring your next visit exceeds expectations! Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
Seems to still be under refurbishment.
Comment from Hotel Management
11 Nov 2024 by Hotel Management , Hotel Management
Dear Ricardo, Thank you for your feedback. We apologize for any inconvenience caused by the ongoing refurbishment during your stay. While we’re working hard to improve our facilities, we understand that this may have affected your experience. We appreciate your patience and understanding as we complete these upgrades to enhance the comfort and quality of our property. Your comments are important to us, and we look forward to welcoming you back once all improvements are fully completed.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
We are very happy with the ESA! We have extended our stay through the 28th of December!
Friendly and professional staff. Accepted my Service Animals with no problems. Very convenient for extended no stress living for us right now!
Keep up the good job!!!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 7 Oct 2024
Even though we left immediately, we were still charged fully for the stay. We were evacuating for Hurricane Helene and made a reservation. Arrived to roaches, open holes in showers, cat pee sprayed up walls, absolute filth throughout. I asked nicely to be moved from the room we were given on 2nd floor to a clean room that would be safe and clean for my children, after being offered one on the 4th floor that was just as terrible, we immediately left the premises. My children were already very upset due to the evacuation, this created additional stress on us all. We were told by the people who were hanging out in the lobby (they said they were relatives of front desk clerk) that the mess and problems on the 2nd floor were from people in the process of evictions. So this establishment is apparently serving as some sort of long-term housing. Do not bring your children or family here. We never got our money back for that night and were not even inside the building for 15 minutes.
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Kristan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
The front desk staff was great with me.
Comment from Hotel Management
7 Oct 2024 by Hotel Management , Hotel Management
Dear William, Thank you for your feedback! We’re thrilled to hear that our front desk staff provided you with great service during your stay. Our team works hard to ensure all guests feel welcomed and supported. We value your input and hope to welcome you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler from Austin
Posted 28 Jul 2024
There were few visitors were shouting and yelling at each other. So many dogs and dirty walkways. In the reception, a visitor with her dog created ruckus and very uncomfortable situation for my spouse as she spilled hot coffee on her
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Dear Jnaneswar, Thank you for staying with us. We sincerely apologize for the disruptions and discomfort you experienced during your stay. The noise, cleanliness issues, and the incident at the reception involving another guest and their pet are concerning to us. We are committed to maintaining a clean, quiet, and peaceful environment for all our guests and will address these issues immediately to prevent such occurrences in the future. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to provide you with a more pleasant stay on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 17 Jul 2024 on Hotels
Upon arrival lyra the receptionist at the time informed us of the pet policy but we didnt have any pets but when we got in the room Upon check in Dog Hair was everywhere in the room even under the beds and in the tub....the Tuns drain stopper didnt work we had to purchase our own so my baby could tub bathe.....the Handle bar in the shower was missing.....the room was just not clean from the time we checked in and that was disappointing......
Comment from Hotel Management
18 Jul 2024 by Hotel Management, Hotel Management
Dear William, We sincerely apologize for the substandard condition of your room and the inconvenience it caused. Cleanliness is our top priority, and what you encounter does not reflect our usual standard. We understand how disappointing this must have been, especially with a baby in your care. Your feedback is invaluable, and we are committed to providing the best experience for our guests. Our housekeeping and maintenance teams are addressing these issues immediately to ensure all rooms meet our high standards of cleanliness and functionality. We hope to host you again and provide you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jul 2024 on Hotels
Nice
by A verified traveler
1 night stay
Posted 20 Jun 2024 on HotelsIt was clean, basic room for the night. Kitchen , no dishes. If you wanted a cup you had to buy a dinner set. Bring your own coffee and cup.
Comment from Hotel Management
22 Jun 2024 by Hotel Management, Hotel Management
Dear Mary, Thank you for being our guest and sharing your experience with fellow travelers. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will ensure that our front desk communicates this more clearly going forward. Thank you again, and we hope to welcome you back soon. Sincerely,Hotel Management
