Ratings based on 803 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The rooms are nice, beds are comfortable, hot water temperature is great & staff & manager are professional, helpful & polite.
by A verified traveler
Posted 9 Nov 2024
Staff was amicable. Property needs a large amount of TLC. Ammenities are pretty much non existent. Property is good from far but far from good. Spend the extra $50 elsewhere.
Comment from Hotel Management
10 Nov 2024 by Hotel Management , Hotel Management
Dear noe, Thank you for your feedback. We're glad to hear that you found our staff amicable. We regret that our property did not meet your expectations in terms of amenities and overall condition. We are actively working on improvements to enhance the guest experience and address the areas you mentioned. Your comments are valuable as we strive to provide a more comfortable and well-equipped environment. We hope to have the opportunity to welcome you back and offer a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
Not sure what you want me to say. Dogs barking, people outside the front of hotel making noise late into the night and early morning and the floor was sticky
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Dale, Thank you for your feedback. We sincerely apologize for the disturbances caused by noise and the condition of the floor during your stay. Your comfort is important to us, and we understand how these issues can affect your experience. We will address your concerns with our team to ensure improvements are made. We appreciate your input and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
everythins was good so far good service as well
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear Andy,Thank you for your kind review! We are glad to hear that you had a positive stay and appreciate the service at Extended Stay America. It is wonderful knowing that everything meets your expectations. We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 8 Sep 2024
It provided me with everything I needed. I would stay here again.
by A verified traveler
Posted 26 Aug 2024
Smelled like cannabis, chair in room was dirty and warn. Never anyone at the front desk, halls were dirty
Comment from Hotel Management
27 Aug 2024 by Hotel Management, Hotel Management
Dear Pamela, Thank you for the feedback regarding your recent stay. We sincerely apologize for the concerns you experienced during your stay. Our top priority is providing a clean and comfortable environment; we regret falling short. We appreciate you bringing these issues to our attention, including the furniture's condition and the room's atmosphere. We will work on improving these aspects going forward. Your feedback regarding the lack of staff presence is also invaluable, and we are committed to assisting our guests promptly. Thank you for your patience, and we hope you'll consider giving us another chance to offer you a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 Aug 2024
by A verified traveler
Posted 9 Aug 2024 on Hotels
The bathroom sink handle was dirty as well as the shower the bed had a terrible smell I slept on the couch or most of the time I was in my rental next vacation I will never stay here
Comment from Hotel Management
10 Aug 2024 by Hotel Management, Hotel Management
Dear Jamie, Thank you for your feedback. We sincerely apologize for any inconvenience caused by cleanliness issues and regret the housekeeping oversights you experienced. Providing a clean and comfortable stay is our top priority, and we will share your comments with our team to drive improvements. Additionally, fresh linens can always be exchanged at the front desk upon request, and we regret if this was not clearly communicated during check-in. We will ensure our guests are well-informed about these options in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 1 Aug 2024 on Hotels
