Ratings based on 113 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
4.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
This property was nothing like the photos. Perhaps the photos they originally took were from the first time the property had ever been listed. The property itself was run down and not kept up. While we were there the power went off for about 2 hours. We had to resetting the breakers. It’s not a house that I would rebook.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Daniel, Hotel Management
Dear Artavia, thank you for your wonderful review! We are thrilled you enjoyed your stay and we look forward to hosting you again in the future. Best regards,
by A verified traveler
Posted 27 May 2024 on Orbitz
It was a very nice home. My family had a great time
Comment from Hotel Management
28 May 2024 by Daniel, Hotel Management
Dear Mary, thank you for your amazing review. We're thrilled to hear that you loved our home. We thank you for choosing us and we look forward to hosting you once again. Best regards,Daniel
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
28 May 2024 by Daniel, Hotel Management
Dear Jeanne, thank you for your wonderful review! We're thrilled to hear that you loved the house. We thank you for choosing us and we look forward to hosting you again back in the future. Best regards,Daniel
by A verified traveler
Posted 4 Sep 2023
Good time and good place definitely will come back next vacation
Comment from Hotel Management
5 Sep 2023 by Ronald, Hotel Management
Hello Oscar,Thank you so much for the fantastic review! We're thrilled to hear that you had such a good time at our vacation home and that you're planning to come back next vacation. It's always great to know that we've been able to make our guests feel comfortable and create memorable experiences.We can't wait to welcome you back on your next vacation. If you have any questions or need assistance with your future booking, please don't hesitate to reach out.Best regards,RonaldACO Vacation Homes
by A verified traveler from Key Biscayne
Posted 1 Aug 2023
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches.
We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room.
The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room.
We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation.
We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.
Comment from Hotel Management
5 Aug 2023 by Ronald, Hotel Management
Hello Juan,Thank you for your feedback, It is very important to us that guests share their thoughts with us regarding their stay. We understand that you saw one roach at the property, which does not mean that the property is infested, Unfortunately, we will not issue any refund due to the policy you broke regarding the pet.We recommend that next time you bring a pet to a rental property that does not allow pets, make sure that you let the management know instead of hiding it and making it our fault when the management finds out.Again, we apologize for any inconvenience this might have caused you.Sincerely,Ronald
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Ronald, Hotel Management
Hey Donetha,We're absolutely thrilled to hear you had a 10 out of 10 experience at our vacation home! We always work hard to provide an amazing stay for our guests, and your feedback means the world to us.If you ever need a vacation home in the future, you know where to find us. Have a fantastic day, and thanks again for your wonderful feedback!Best regards,Ronald
by A verified traveler
Posted 17 Feb 2023
Comment from Hotel Management
1 Apr 2023 by Ronald, Hotel Management
Dear Sunilkumar,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald
by A verified traveler
Posted 31 Jan 2023
Comment from Hotel Management
1 Apr 2023 by Ronald, Hotel Management
Dear Hermas,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald
by A verified traveler
Posted 20 Dec 2022
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.
