Ratings based on 883 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great community!
Comment from Hotel Management
28 Nov 2024 by Leo, Hotel Management
Dear guest,Thank you for letting us know about your recent stay.Kind regards,Encore Resort
by A verified traveler
Posted 27 Nov 2024
The resort was nice but upon entering the house we stayed in there was broken furniture and dirty sheets on the bed. A faulty light switch also tripped the breaker so we were unable to use lighting and amenities in certain areas of the house including no WiFi. They didn’t come out until the next day. Also had a hard time being compensated. Had to call multiple times long after my stay.
Comment from Hotel Management
28 Nov 2024 by Encore Resort, Hotel Management
Dear guest,I am sorry to hear that your stay did not as planned.Kind regards,Encore Resort
by A verified traveler
Posted 15 Nov 2024
It was great
Comment from Hotel Management
16 Nov 2024 by Leo, Hotel Management
Dear Christopher,Thank you for sharing about your recent stay. I am happy to hear that it was a great stay for you.Kind regards,Encore Resort
by A verified traveler
Posted 11 Nov 2024
Overall we enjoyed our stay at Encore. Our unit was a 5 bedroom on the west side of the resort. The water park/main building was a couple minute walk from our place and the kids liked that they could walk there on their own.
We did experience some issues with our unit. The door handle literally fell off when we tried opening the front door after checking in, so that wasn’t a great start. The cleanliness was not what we are used to..old fruit loops mushed into the carpet, hair in the bathroom..
Our spa didn’t work and the pool lights didn’t work for the first half of the stay. Our range fan didn’t work. The clothes dryer wasn't in good condition. Nothing major, but enough inconveniences to take away from the vacation experience for sure.
We enjoyed the water park and pool, it was lots of fun and we often had it all to ourselves.
Finn’s restaurant was extremely disappointing. They notified us when we were seated that half of the menu was unavailable and when we ordered from our very limited options, half of the food came hot and the other half came cold.
The staff was mediocre. From my observations, I did not see staff treat the guests like they were valued. Checking in and out, the restaurant, and the pool staff all seemed disinterested in their jobs and their guests.
We would consider going back because we loved the ample space, and we now know what not to expect from staff..but it’s a gamble due to the units being privately owned.
Comment from Hotel Management
11 Nov 2024 by Leo, Hotel Management
Dear Loewen family,Thank you for sharing your feedback about your recent stay at Encore. We are glad to hear that you enjoyed the spaciousness of your unit and the proximity to the water park, as well as the fun your kids had at the pool.However, we are genuinely sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the cleanliness of your unit did not meet expectations, and that maintenance issues such as the malfunctioning spa, pool lights, and dryer affected your experience. Additionally, the difficulties you had with the door handle and the range fan are certainly concerning, and we apologize for the inconvenience these caused.We also regret that your dining experience at Finn's Restaurant did not live up to your expectations, and we understand how frustrating it must have been to deal with limited menu options, as well as inconsistencies with the temperature of your food. Your observations regarding staff attitude are also concerning, and we take your comments seriously. Guest satisfaction is our top priority, and we will certainly look into these areas to ensure improvements are made.We appreciate your understanding that the units are privately owned and your willingness to consider returning. Your feedback is invaluable, and we hope that we can provide a better experience for you in the future.Kind regards,Encore Resort
by A verified traveler
Posted 10 Nov 2024
The resort was clean, the staff was friendly and helpful would definitely recommend staying here. Will definitely be returning thank you for the great experience.
Comment from Hotel Management
10 Nov 2024 by Leo, Hotel Management
Dear Marshall family,Thank you for staying with us. It was our pleasure hosting you and your family. We are looking forward to welcoming you back in the near future and your review will be shared with the entire team.Kind regards,Encore Resort
by A verified traveler
Posted 9 Nov 2024
Very clean. Staff was very friendly
Comment from Hotel Management
9 Nov 2024 by Leo, Hotel Management
Dear Arroyo family,Thank you for sharing about your recent stay with us. I will make sure to share it with the entire team.Kind regards,Encore Resort
by A verified traveler
Posted 6 Nov 2024
The houses are amazing! We loved the patio!
Comment from Hotel Management
6 Nov 2024 by Leo, Hotel Management
Dear Medina family,Your feedback is highly appreciated and it will be shared with the entire teamKind regards,Encore Resort
by A verified traveler
Posted 5 Nov 2024
This was one of the worst stays i have ever been. A 8 nedrrom home with only two chairs in the patio, lack of towels, lack of dish washer, electrical problems. The air conditioning was not working well. Horrible experience.
Comment from Hotel Management
5 Nov 2024 by Leo, Hotel Management
Dear Rojas family,Thank you for sharing your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered during your stay.We take your concerns seriously, and we want to assure you that we are actively addressing the problems you mentioned
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Leo, Hotel Management
Dear Jeffers family,Thank you for sharing about your recent stay.Kind regards,Encore Resort
by A verified traveler
Posted 29 Oct 2024
On the positive, the location is great. Extremely close to Disney and the other parks. Traffic is still a pain, but without traffic, it is really quick to get around. There is an Amazon locker in the lobby which makes delivery of packages easy. The other bonus is the size of the houses. You can fit large families easily. Also, each room had a private bathroom/shower.
The downside was that the place was not very clean for such a price. They did a main cleaning but not a very thorough one. Among other things, there were hair and dead bugs in places. On top of it, a lot of minor things were not repaired. Lights that didn’t work. A broken dishwasher (they had two, though, so no problem!!) We were scared to go outside and sit by the pool since the button didn’t work on the outside to silence the alarm. Most importantly, the Internet didn’t work most of the time we were there.
It is a little bit of a pain to use the QR code to get in each time at the gate, but I guess the system works.
One other note. I supposedly have a Platinum level at Expedia. It's not really obvious what it gives me. Nothing at this location.
Comment from Hotel Management
29 Oct 2024 by Leo, Hotel Management
Dear Kaplan family,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our prime location near Disney and the spacious accommodations we offer. It’s great to know that the Amazon locker and multiple bathrooms were convenient for your family.We sincerely apologize for the cleanliness issues you encountered and appreciate you bringing them to our attention. We strive to maintain high standards, and your comments will help us improve our cleaning processes.Regarding the maintenance concerns, we’re sorry for the inconvenience caused by the lights and the dishwasher. Our team is currently addressing these issues to ensure a better experience for future guests.We understand how frustrating it can be when internet connectivity is inconsistent, and we’re actively working on enhancing our service.Kind regards,Encore Resort
