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Encore Resort at Reunion

5.0 star property
Luxury resort with 2 restaurants and a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Encore Resort at Reunion

50-inch flat-screen TV with cable channels, TV
Outdoor pool, a heated pool, cabanas (surcharge), pool umbrellas
Front of property
Private kitchen
Private pool
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Pet friendly
  • Gym
  • Room service

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 25 of 25 rooms

Room (10 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 22
  • 1 King Bed and 7 Queen Beds

Room (3 Bedroom Reunion Village)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

Room (4 Bedroom Reunion Village)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 10
  • 1 King Bed and 1 Queen Bed

Room (5 Bedroom Reunion Village)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

Room (4 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

Room (4 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Room (6 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 14
  • 1 King Bed and 3 Queen Beds

Room (6 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 14
  • 1 King Bed and 4 Queen Beds

Room (7 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

Room (6 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 12
  • 2 King Beds and 2 Queen Beds

Room (8 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 16
  • 2 King Beds and 4 Queen Beds

Room (5 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

Room (5 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

Room (5 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

Room (4 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Room (11 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 22
  • 2 King Beds and 7 Queen Beds

Room (12 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 26
  • 5 King Beds and 4 Queen Beds

Room (8 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 16
  • 3 King Beds and 3 Queen Beds

Room (9 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 18
  • 3 King Beds and 1 Queen Bed

Room (7 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 14
  • 2 King Beds and 3 Queen Beds

Room (8 Bedroom Home Eastside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 16
  • 2 King Beds and 4 Queen Beds

Room (10 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 20
  • 1 King Bed and 7 Queen Beds

Room (11 Bedroom Home Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 22
  • 1 King Bed and 8 Queen Beds

Room (9 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 18
  • 3 King Beds and 4 Queen Beds

Room (13 Bedroom Home Elite Westside)

Highlights

Furnished balcony or patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 26
  • 3 King Beds and 9 Queen Beds

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About the neighborhood

Map
7635 Fairfax Dr, Kissimmee, FL, 34747

What's nearby

  • Mystic Dunes Golf Club - 5 min drive - 4.4 km
  • Reunion Resort Golf Course - 7 min drive - 4.1 km
  • Disney's Hollywood Studios® - 14 min drive - 12.8 km
  • Disney's Animal Kingdom® Theme Park - 19 min drive - 16.5 km
  • Epcot® - 22 min drive - 20.7 km

Getting around

  • Kissimmee Station - 26 min drive
  • Orlando Intl. Airport (MCO) - 32 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Miller's Ale House - Champions Gate - ‬6 min drive

About this property

Encore Resort at Reunion

Luxury family-friendly resort near Disney's Hollywood Studios®
Located close to Disney's Animal Kingdom® Theme Park and Epcot®, Encore Resort at Reunion provides an adjacent golf course, free water park access, and a poolside bar. Indulge in a massage, a facial, and a manicure/pedicure at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and American cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball and basketball. In addition to a grocery/convenience store and a rooftop terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking and extended parking
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle, and bike rentals
  • 2 outdoor tennis courts, express check-out, and beach towels
  • Guest reviews say great things about the pool and helpful staff
Room features
All 800 individually furnished rooms boast thoughtful touches such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
More amenities include:
  • Tubs or showers, hair dryers, and shampoo
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:00 AM for a fee: USD 6 to 18 for adults and USD 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Finns Restaurant
  • Home Delivery
  • On the Go Market
  • Shark Lounge
  • The Bis Grill

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free theme park shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (835 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa tub

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2016
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Heated pool maintenance fee: USD 60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 6 to 18 for adults, and USD 6 to 10 for children
  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 11:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encore Resort Reunion Kissimmee
Encore Resort Reunion
Encore Reunion Kissimmee
Encore Reunion
Encore At Reunion Kissimmee
Encore Resort at Reunion Resort
Encore Resort at Reunion Kissimmee
Encore Resort at Reunion Resort Kissimmee

Frequently asked questions

Does Encore Resort at Reunion have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool types include heated pools. Pool access is from 11:00 AM–6:00 PM.

Is Encore Resort at Reunion pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 30 lbs per pet. There's a fee of USD 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Encore Resort at Reunion?

Self parking and extended parking are free at this property.

What time is check-in at Encore Resort at Reunion?

Check-in start time: 4 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Encore Resort at Reunion?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Encore Resort at Reunion located?

Set in Kissimmee, this family-friendly resort is within 12 mi (20 km) of Disney's Hollywood Studios®, Disney Springs™, and Disney's Animal Kingdom® Theme Park. Epcot® and Universal Studios Florida are also within 20 mi (32 km).

Encore Resort at Reunion Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 892 reviews" "
Rating 8 - Good. 160 out of 892 reviews" "
Rating 6 - Okay. 86 out of 892 reviews" "
Rating 4 - Poor. 51 out of 892 reviews" "
Rating 2 - Terrible. 69 out of 892 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great community!
Stayed 2 nights in Nov 2024

6/10 Okay

Nache

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The resort was nice but upon entering the house we stayed in there was broken furniture and dirty sheets on the bed. A faulty light switch also tripped the breaker so we were unable to use lighting and amenities in certain areas of the house including no WiFi. They didn’t come out until the next day. Also had a hard time being compensated. Had to call multiple times long after my stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 6 nights in Nov 2024

8/10 Good

Candace

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall we enjoyed our stay at Encore. Our unit was a 5 bedroom on the west side of the resort. The water park/main building was a couple minute walk from our place and the kids liked that they could walk there on their own. We did experience some issues with our unit. The door handle literally fell off when we tried opening the front door after checking in, so that wasn’t a great start. The cleanliness was not what we are used to..old fruit loops mushed into the carpet, hair in the bathroom.. Our spa didn’t work and the pool lights didn’t work for the first half of the stay. Our range fan didn’t work. The clothes dryer wasn't in good condition. Nothing major, but enough inconveniences to take away from the vacation experience for sure. We enjoyed the water park and pool, it was lots of fun and we often had it all to ourselves. Finn’s restaurant was extremely disappointing. They notified us when we were seated that half of the menu was unavailable and when we ordered from our very limited options, half of the food came hot and the other half came cold. The staff was mediocre. From my observations, I did not see staff treat the guests like they were valued. Checking in and out, the restaurant, and the pool staff all seemed disinterested in their jobs and their guests. We would consider going back because we loved the ample space, and we now know what not to expect from staff..but it’s a gamble due to the units being privately owned.
Stayed 8 nights in Oct 2024

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean, the staff was friendly and helpful would definitely recommend staying here. Will definitely be returning thank you for the great experience.
Stayed 5 nights in Nov 2024

10/10 Excellent

ildefonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very friendly
Stayed 4 nights in Nov 2024

10/10 Excellent

YINETT

Liked: Cleanliness, staff & service, property conditions & facilities
The houses are amazing! We loved the patio!
Stayed 3 nights in Nov 2024

2/10 Terrible

Greidy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst stays i have ever been. A 8 nedrrom home with only two chairs in the patio, lack of towels, lack of dish washer, electrical problems. The air conditioning was not working well. Horrible experience.
Stayed 2 nights in Nov 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Oct 2024

6/10 Okay

Todd

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
On the positive, the location is great. Extremely close to Disney and the other parks. Traffic is still a pain, but without traffic, it is really quick to get around. There is an Amazon locker in the lobby which makes delivery of packages easy. The other bonus is the size of the houses. You can fit large families easily. Also, each room had a private bathroom/shower. The downside was that the place was not very clean for such a price. They did a main cleaning but not a very thorough one. Among other things, there were hair and dead bugs in places. On top of it, a lot of minor things were not repaired. Lights that didn’t work. A broken dishwasher (they had two, though, so no problem!!) We were scared to go outside and sit by the pool since the button didn’t work on the outside to silence the alarm. Most importantly, the Internet didn’t work most of the time we were there. It is a little bit of a pain to use the QR code to get in each time at the gate, but I guess the system works. One other note. I supposedly have a Platinum level at Expedia. It's not really obvious what it gives me. Nothing at this location.
Stayed 12 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was immaculately clean and well kept. The rooms were spacious and the bedding was very comfortable. Our family enjoyed our stay!
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, took me to the house to confirm the code works for entry to house.
Stayed 4 nights in Sep 2024

8/10 Good

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Enjoyed stay unfortunately did not like that stay was advertised as heated pool n hot tub but when we got there we weee told that if we wanted to have hot tub hot we will need to pay an additional daily gee
Stayed 6 nights in Sep 2024

6/10 Okay

Krystle

Stayed 3 nights in Sep 2024

10/10 Excellent

Monique, Arverne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Keren

Traveled with family and small children, Traveled with group
Liked: Amenities, property conditions & facilities
The customer service was not good. The girl on the p on the phone was And hung up the phone in my face.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jose

Stayed 7 nights in Aug 2024

10/10 Excellent

Genoveva Susana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lay out… gym clean and do was the pool..
Stayed 4 nights in Aug 2024

2/10 Terrible

Olga

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The house was totally unacceptable for the amount charged.. the smell, dust, dirty floors, dirty stairs, poor bathroom conditions were unacceptable. So sad that owners take no pride in how the property is taken care of. I will not stay in this facility because of dirty house. I was grossed out but because hurrican Milton gave us no choice to stay we were greatful to find a place, but we know why it was available....no one wants to stay in a dirty place... i paid $1004 bucks for 3 nights...owners should take better care of this house.
Stayed 3 nights in Oct 2024

8/10 Good

Melanie, Clearwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room in this house! It was decorated very nicely with 4 regular bedrooms and 2 kid themed (Mickey and Star Wars) bedrooms. The garage was decorated with cool murals and had a pool table and foosball table. Unfortunately, we could not use the pool or gas grill due to the weather (Hurricane Milton).
Stayed 3 nights in Oct 2024

10/10 Excellent

Vinesh

Stayed 15 nights in Aug 2024

6/10 Okay

KAVITA

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de todo, tranquilo el lugar y con seguridad.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alberto

Stayed 3 nights in Jul 2024

6/10 Okay

Marcaelis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I don’t usually leave reviews, but I wanted to share my experience with Encore Properties. Aesthetically, the property was great; however, there were discrepancies between the property I thought I booked and what we actually received upon arrival. I believe Expedia's booking site could use more clarity. If you're planning to bring your family, make sure to double-check that you're booking the exact property you want before making any payments. We booked what we thought was a 4-bedroom house with a private pool. Upon arrival, not only did we find out that we were not getting the property we expected, but we also had to drive an additional mile from the main property site, which featured all the advertised amenities, such as the gym, waterpark, etc. Instead, we were directed to a resort labeled "Reunion." I specifically booked this property so my children could enjoy a private pool during our 4-day stay. Unfortunately, there was no pool, and we ended up right next to a busy interstate. The noise from the highway was so loud that my parents couldn’t sleep, and we had to book them a hotel, which cost us extra money. This was extremely inconvenient. When we contacted support, they did nothing to help and even attempted to charge us an additional $500 to move to another property. All in all, I highly recommend doing your due diligence when booking with this property. Confirm everything to avoid an experience like ours. I’d hate for anyone to spend their hard-earned money and go
Stayed 4 nights in Sep 2024