Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Convenient to and from restaurants and attractions
The bathroom need to be upgraded and mouldy
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Tan,Thank you for being our guest and sharing this review with us! It's great that our central location allowed you to experience all that Orlando has to offer with ease. However, we apologize for any inconvenience regarding the bathroom. This does not align with our high standards, and you can be sure that we'll address this promptly. Safe travels, and we hope you'll consider returning for a better visit in the future. Courtney Hatfield,Hotel Manager
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler from Bayside
Posted 6 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from rockledge
Posted 29 Oct 2024
by A verified traveler from Honesdale
Posted 29 Oct 2024
excellent in all aspects !!
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Kipp,Thank you for your perfect rating! We're thrilled you thoroughly enjoyed your stay at Embassy Suites by Hilton Orlando International Drive Convention Center, and we hope you return soon.Courtney Hatfield,Hotel Manager
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Room 812. There was what looked like pet hair on the bedspread so we did not use. These are lightweight enough to be washed after EVERY guest. The shower curtain had hair from previous guest on it. The shower gel ran so low we had to use our hand soap for bathing. The toilet ran longer than it should after each flush. The breakfast kitchen staff did not look pleased to be working and this is not the type of people I want in charge of my food. The 5-6:30pm bartenders were really nice and kept the line moving quickly. The pool area was well kept. The area surrounding the hotel felt safe and was very entertaining. Other than I felt the need to purchase wipes to disinfect my room (remotes, handles, etc.) the stay was decent.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Garneth,Thank you for your review and for being our guest. We're pleased you had an enjoyable overall visit, and we appreciate you mentioning our excellent location, lovely pool area, and hospitable evening bartenders. However, we regret that you were not fully satisfied with your visit. Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met. It was a pleasure having you here, and we hope to welcome you back soon for a seamless stay. Courtney Hatfield,Hotel Manager
