Ratings based on 6,164 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 3 Dec 2024
No good restaurants nearby and hotel food was not good selection and too pricey
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
They should make it more clear that you have to pay a $33 tax self parking fee, also the staff weren’t friendly and helpful
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Had a great stay, the only complaint i had was the warm water in the sink did not work i mentioned it to the front desk and it was fixed while we were out at the park.
by A verified traveler
Posted 2 Dec 2024
Went for one night stay with my daughter and niece. They loved it. And the girl at front desk involved them while picking the room. Great service.
by A verified traveler
Posted 2 Dec 2024
They charge you $33 each night to park! i wasn’t expecting that. i wouldn’t have stayed there.
The flags they fly are wind torn and are an embarrassment. They cant change out a simple flag every 6 months.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Rachel, thank you for your feedback. The parking fee helps us maintain a secure and convenient parking area for all guests. The condition of our flags is something we are aware of and will be looked into further. Your comments are appreciated.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Pascale, the team is sorry to hear that your experience fell short of your expectations. Your feedback is important, and the team would appreciate the chance to better understand your experience. Please feel free to reach out directly to discuss any concerns you may have had during your stay.
by A verified traveler
Posted 2 Dec 2024
Good
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Lucero, thank you for staying with us at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted to hear that your stay was enjoyable. We hope to welcome you back soon!
