Ratings based on 314 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Makisha, Hotel Management
Thank you for taking the time to provide a rating for your stay with us. We are sorry to see that your experience did not meet your expectations.If there were any specific concerns or issues during your stay, we would appreciate it if you could reach out to us directly. Your feedback is important to us, and we would love the opportunity to address any concerns and make improvements.Please feel free to contact the hotel at your earliest convenience. Thank you again for staying with us, and we hope to hear from you soon.
by A verified traveler
Posted 18 Nov 2024
Dirty, have not inroom shoes
Comment from Hotel Management
20 Nov 2024 by Makisha, Hotel Management
Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience did not meet your expectations. Unfortunately, we do not offer in-room shoes as part of our amenities, and we regret any inconvenience this may have caused.We also apologize that the cleanliness of your room was not to your satisfaction. Our goal is to ensure that every room is cleaned and thoroughly inspected by our housekeeping supervisor. Had this been brought to our attention during your stay, we would have made it a priority to address and resolve your concerns immediately.After reviewing your stay, we understand that your primary issue was wanting to be next to your second room. We are pleased that we were able to accommodate this request as soon as it was mentioned.We strive to provide each guest with exceptional service and an enjoyable experience, and we appreciate your feedback as it helps us improve. We hope you will give us another opportunity to serve you in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Makisha, Hotel Management
Thank you for your feedback. It means a lot to us as it helps us identify areas where we can improve. We sincerely apologize if your experience did not meet your expectations.We ask that you contact the hotel directly regarding any specific concerns you had during your stay. This will allow us to better understand and address any issues to ensure a more enjoyable experience in the future.Thank you again for your time and for choosing to stay with us.
by A verified traveler
Posted 12 Nov 2024
Worthless "hotel", no wifi for three days, no tv during the entire stay, first room had no a/c, no hot water. It's extremely less than what you pay for, won't recommend to my worst enemy.
Comment from Hotel Management
13 Nov 2024 by Makisha, Hotel Management
Dear Jose,Thank you for taking the time to share your feedback with us, and we apologize for the substandard experience you had during your stay. We understand how frustrating this must have been, and we always strive to provide an enjoyable experience for every guest.After investigating your concerns from November 8, 2024, we found that when you reported the air conditioning issue in the middle of the night, we were indeed fully booked, so a room transfer wasn't possible at that time. However, to provide additional comfort, we delivered a fan to your room. Regarding the TV and hot water, we were unable to verify any issues as both were working upon inspection, but we did arrange for a room change for you the following morning to further address any inconveniences.We appreciate your feedback and patience, and as a token of our gratitude, we have awarded you 2,500 Wyndham Rewards points. We appreciate the opportunity to make this right and hope you'll consider staying with us again in the future.
by A verified traveler
Posted 12 Nov 2024
They said it was free breakfast but they only have cereal and some bread. They overcharged my card and can’t give me the refund. They want me to call my bank instead.
Comment from Hotel Management
12 Nov 2024 by Makisha , Hotel Management
Thank you for taking the time to share your feedback. We apologize for any inconvenience regarding your stay and want to clarify a few details. Our property offers a grab-and-go breakfast, which includes pastries, cereal, oatmeal, a few bread items, fruit, waffles, and breakfast sandwiches, though we do not provide a full breakfast. We’re sorry if this wasn’t communicated clearly.Regarding the refund, we understand your frustration. Our team has tried multiple times to process the refund; however, it appears that your bank has restrictions in place, preventing the transaction from being accepted on your end. As discussed, you may need to reach out to your bank to resolve this. We apologize for any inconvenience and appreciate your patience in this matter.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Dear Angel,Thank you for your feedback and we apologize that your stay did not meet your expectations. After reviewing our records, we have determined that the primary concern during your stay on October 17th was your late arrival and request to have four rooms next to each other. Our team made every effort to accommodate this by placing the rooms as close together as possible.Unfortunately, no other issues were brought to the attention of our staff during your stay. Had any additional concerns been brought to our attention, we would have been happy to address them promptly to ensure your experience was comfortable.Please feel free to contact the hotel directly to discuss any further details. We hope you will consider staying with us again and give us the opportunity to provide you with an even better experience.
by A verified traveler
Posted 11 Nov 2024
Bad conditions
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Dear Jorge,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We encourage all guests to contact us directly with any concerns during their stay, as this allows us to address issues promptly and ensure your comfort.After reviewing your stay on November 6th, we were unable to verify any specific concerns as nothing was reported to our front desk team at that time. However, we value all feedback as it helps us to continually improve our services.Please feel free to contact us with any further details about your experience. We hope to have the opportunity to welcome you again and make your stay even more enjoyable.
by A verified traveler
Posted 10 Nov 2024
It was terrible. It took 2 hours to get me a room even though we had a reservation. The first room had ready had someone staying in in. The second one was not clean and then by the time she found another room it was not what we reserved. During the time that we were there the police showed up at the property it's twice for altercations. There was dog poop all over the lawn. And sketchy individuals hanging out at the property. Definitely not a place that I would want to go back to
Comment from Hotel Management
10 Nov 2024 by Makisha , Hotel Management
Thank you for sharing your feedback, Parbattie. We sincerely apologize for the inconvenience you encountered during your recent stay with us. In an effort to make things right, we upgraded your room at no additional charge, valued at 52, and also offered 1500 points as a gesture of goodwill. We understand you chose not to accept the points, and we respect that decision. As per Florida Inspectors Regulations, when a guest decides to continue their stay after we’ve worked to address concerns, payment for the accommodation is expected. That said, we are pleased that the upgraded room met your needs, and we appreciate that the resolution ultimately satisfied you. We take your feedback seriously and are committed to improving. To further demonstrate our dedication to your satisfaction, we’ve increased your rewards points to 3000, and we invite you to return for an even better experience in the future. We truly value your input and hope to welcome you back under more favorable circumstances. Regards,
by A verified traveler from Sound Beach
Posted 10 Nov 2024
This was the worst experience we have ever had. We walked in the room and walked out. They would only credit us one night and still kept the early checkin $25 and room upgrade for a king bed $20. I instantly had a cat allergic reaction. Animals has chewed the couch and the doors. The cough was all scratched up on all sides by a cat. The lights in the room flashed on and off and the tv wouldn’t turn off. The room smelled like a terrible basement. There were burn marks on the countertop and every surface was dirt or gross. I would have been afraid to walk around without shoes on. There were dead bugs and live bugs. I even have a video of baby roaches in the bathroom. I think this is a long term living hotel and the last people that lived in that room had cats and were disgusting and ruined the room. The wifi in the room didn’t work and another guest was in the lobby begging to use the breakfast area to do work because the wifi also didn’t work in the room. The girl at the desk didn’t even offer us a different room. I tried calling the desk over and over and so did Expedia. They never answered. I called for days after too. Never got a call back. It says the mailbox isn’t set up or is full. Expedia says the same thing. This was the worst room I have ever been in. And I have stayed all over the world at all different places. Motels. Hotels etc. They should be ashamed to list on Expedia. I will tell everyone I know to never stay at this place or Wyndham. We went to another hotel
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Thank you for sharing your feedback, Carrie. We are genuinely sorry that your experience did not meet your expectations. However, after reviewing our records, we’d like to clarify that the conversation you had with our team differs from the details outlined in your review. When you checked in, you mentioned that something had come up at work and that you needed to check out early. At that time, you were informed that a cancellation fee would apply, as communicated by Expedia. At no point during this interaction were any issues with the room reported. We understand that you were hoping for a larger refund, and we truly regret that you felt your experience was not handled in a way that made you feel valued. Our goal is always to provide a positive and memorable experience for all our guests. We have since reviewed your request and taken steps to ensure the remaining night’s charge is refunded as requested to Expedia since you paid them. Note that it depends on Expedia’s refund policy for your bank to process and post the refund to your bank not the hotel. We appreciate your feedback, and we are committed to improving our guest experience moving forward. Regards,
by A verified traveler
Posted 3 Nov 2024
Where do I even start! There was mold on the lamp shade, on both the long and small lamp was rust all around. It was so bad that my charger didn’t want to work saying there was water in the outlet. Theres something in the room where there’s moisture causing mold and rust. When it came to breakfast food which was good I’ll admit, I get told a I can’t eat in the comfort of my own space. This is the first Inn that told me I had to eat in the breakfast area. The fact that styrofoam plates were given and expected to be used in the microwave is not safe. Even when I choose to have a bagel, the heat melted the plate. When I wanted water I also had to go out there and get my own water. Which I thought was a simple human necessity to just have. I’d figure there was atleast a water fountain. You can feel the spring in the bed you can even hear it. I felt alittle sick of the moisture and mold. Honestly if it weren’t for the fact that I was far from home and have a 2 month with me, I would’ve wanted a full refund and leave.
I’ll say is the pictures look like literally day 1 they opened and NEVER changed then again.
(I have pictures for reference)
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Dear Nicole,Thank you for taking the time to provide us with your feedback. I apologize that your experience did not meet the standards we strive for with every guest. We take all concerns seriously and strive to address them promptly; however, we were unable to verify the issues mentioned as no reports were received during your stay from November 1 to November 3. Our team is available 24 hours a day to assist with any needs or issues that may arise, and we encourage guests to bring any concerns to our attention during their stay. After reviewing your feedback, we have found no issues with the electrical outlets, which are working properly.Regarding breakfast, our grab-and-go service is available from 6:30am to 10:00am and includes a variety of beverages such as coffee, tea, juices, milk and water. In addition, vending machines are available on the first and second floors with beverages and snacks. For food safety, our plates and utensils are purchased from a reputable food service company, and we strictly follow their recommendations to ensure guest safety. We would never knowingly use any items that could endanger the health of our guests.Please know that guest satisfaction and comfort is our priority. We welcome your comments as they allow us to evaluate and continually improve our services. Should you choose to stay with us again, we would be delighted to provide you with a seamless and enjoyable experience.
