Ratings based on 979 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Timothy,We are enraptured to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 19 Nov 2024
This property was filthy, and I took photographs of the bathroom floor, where it looked as though someone had had explosive diarrhea on the floor and it had never been cleaned up. In addition to that there were live cockroaches in the room. The property would not give me my incidental deposit back. They said I would have to wait five days
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness issues you described, including the presence of cockroaches, are concerning and will be addressed immediately with our team. Regarding your deposit, we understand how frustrating this must be, and we will work to expedite the process. Your feedback is crucial for us to improve, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,We’re truly sorry to hear about your disappointing experience and appreciate your feedback. Please know that we take your concerns seriously and are committed to improving. If you’d like to discuss this further, feel free to reach out to us directly. We hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're glad to hear you had a good experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello LUCIANO,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to contact us if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 14 Nov 2024
Was generally unclean upon entering and cockroach was present (dead) laying in the sink area. Chose this hotel as was near and event (walking distance <1hr) as would not be able to secure ride after event - got what was paid for. Would not recommend to stay for multiple days unless tight on $.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Elizabeth, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 14 Nov 2024
Good!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Terrence,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
by A verified traveler from Miami Beach
Posted 12 Nov 2024
Don't trust the reviews here that give one star. The building is old - yes, were there waterbugs - yes. But the rooms are clean, the staff is polite, there is a huge parking lot and quick entry and exit to the highway. I can't say for sure about the breakfast, I slept until late all these days) The perfect location for EDC Orlando. For this budget you definitely won't get better! I'll book for next year too.
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your honest and balanced review! We appreciate your understanding of our older building while highlighting our clean rooms, polite staff, and convenient location. We're glad to hear you enjoyed your stay and look forward to welcoming you back for EDC Orlando next year!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
It was easily accessible for where I need to go.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that our location was convenient for your needs. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Kaelyn, We're sorry to hear about your experience at our hotel. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them with you. We look forward to hearing from you soon.
