Ratings based on 995 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Room was cancelled at 2AM and had to go to another location.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Christopher, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Nice people
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Troy, We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure hosting you, and we look forward to your next stay at Courtyard Orlando Airport.Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Not what I exoected!
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Ketsia, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Kathy, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Marlon, We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 9 Nov 2024
I wish there was information about the airport shuttle during check-in.
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Judy, We deeply regret the inconvenience caused by the lack of airport shuttle information during your check-in experience. Providing clear and comprehensive details is important to us, and we regret any oversight in communication. Your comments will help us improve our check-in process to ensure that guests have all the information they need for a smooth stay. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Scott DissonGeneral Manager
by A verified traveler from Conception Bay South
Posted 8 Nov 2024
close to airport
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Donna, Thank you for taking the time to review your stay. We especially want to thank you for pointing out that the appeal of our location is much more than being close to the airport. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Sincerely,Scott DissonGeneral Manager
by A verified traveler from Moncton
Posted 4 Nov 2024
Convenience to airport, restaurant. Friendly staff.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Donald, We are so glad your stay was excellent on every front and that our location near the airport and all the restaurants was perfect for your travel plans. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. It was a pleasure having you as our guest, and we hope to see you again soon at Courtyard Orlando Airport.Sincerely,Scott DissonGeneral Manager
by A verified traveler
Posted 31 Oct 2024
This hotel was nice and quiet in a great location
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Rosa, We are pleased you were so impressed with our peaceful property and our great location. Thank you for giving our hotel such a great rating. It was a pleasure having you, and we look forward to welcoming you back to Courtyard Orlando Airport soon! Sincerely, Scott Disson, General Manager
by A verified traveler
Posted 21 Oct 2024
Nice place to stay near the airport. Free shuttle was nice.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Kathy, Thank you for taking the time to review your stay. We especially want to thank you for pointing out that the appeal of our location is much more than being close to the airport. We are a 25-minute drive or less to downtown Orlando with its major attractions and only 40 minutes to the East Coast beaches and Port Canaveral. Thanks also for highlighting our prompt and friendly shuttle service. We appreciate you taking the time to comment on it. We look forward to hosting you again the next time you are in Orlando.Sincerely,Scott DissonGeneral Manager
