Ratings based on 2,956 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
L
by A verified traveler
Posted 18 Nov 2024
All the staff we’re very nice and friendly
Comment from Hotel Management
22 Nov 2024 by Stacy I, Hotel Management
Thank you for sharing your experience with us! We're so glad to hear that you had another great trip and that our team made a positive impact with their professionalism and courtesy. We look forward to welcoming you again for your next visit!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Stacy I, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience didn't fully meet your expectations, but we appreciate your honest review. We hope to have the opportunity to improve and provide a better experience for you in the future.
by A verified traveler from winston salem
Posted 17 Nov 2024
Everything was great!!
Comment from Hotel Management
18 Nov 2024 by Stacy I, Hotel Management
Thank you so much for your positive feedback! We're thrilled to hear that everything was great. We look forward to serving you again soon!
by A verified traveler
Posted 17 Nov 2024
Love this resort , the amenities are amazing and totally worth the money. The rooms could use some updating but the overall experience makes up for it.
Comment from Hotel Management
18 Nov 2024 by Stacy I, Hotel Management
Thank you for sharing your feedback! We're so glad you loved the resort and enjoyed the amenities. We truly appreciate your thoughts on the rooms and will definitely take that into consideration as we continue to improve. It's great to hear that the overall experience made up for it, and we can't wait to welcome you back for another memorable stay!
by A verified traveler
Posted 16 Nov 2024
We LOVED the water park!!! The kids were there for 6 hours! The food is average- good enough for the kids - what I didn’t like were the rooms- they feel very motel like - smell damp and beds are small and not comfortable.
Comment from Hotel Management
16 Nov 2024 by Stacy I, Hotel Management
Thank you for your review! We're so happy to hear that your kids had a blast at the water park and enjoyed their time there—it’s always great to hear that our youngest guests are having fun!We’re sorry to hear that the rooms didn’t meet your expectations. We take comfort and cleanliness seriously. We're currently in the process of making updates to improve our accommodations, and your feedback will help guide those efforts.We truly appreciate you sharing your thoughts and hope to welcome you back for another fun-filled stay in the future. Thank you again!
by A verified traveler
Posted 15 Nov 2024
Right in the heart of the city. Restaurants were closer and everything was at a walking distance
Comment from Hotel Management
15 Nov 2024 by Stacy I, Hotel Management
Thank you so much for the fantastic review! We're thrilled to hear that you had an amazing time. It’s great to know that our resort helped make your stay memorable. We hope to welcome you back soon for another fun-filled experience!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Stacy I, Hotel Management
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience with us. We hope to welcome you back again soon!
by A verified traveler
Posted 14 Nov 2024
Property stink! Furniture old, nothing was clean
Comment from Hotel Management
15 Nov 2024 by Stacy I, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for your experience, and we’re disappointed to hear that the property did not meet your expectations. We take cleanliness and comfort seriously, and it's concerning to hear about the issues you mentioned. We wish you had let us know during your stay so we could have had the opportunity to address and resolve them right away.We’ll be sure to share your comments with our team as we continuously work to improve our guest experience.
by A verified traveler
Posted 14 Nov 2024
Real good
Comment from Hotel Management
15 Nov 2024 by stacy i, Hotel Management
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience with us. We hope to welcome you back again soon!
