Ratings based on 756 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Do current renovations taking place at the hotel we were not informed of, and it provided inconvenience during our stay no rocking chairs on the balconies, no seating area in the suite only had to sit on the bed. Gym closed under renovation to work out had to travel , still the hotel.
Comment from Hotel Management
24 Oct 2024 by Carlos Vargas - Front Desk Supervisor, Hotel Management
Dear Thomas,We sincerely apologize for the inconvenience caused by the ongoing renovations at the hotel. We appreciate your understanding as we work to improve our facilities. We will take note of your comments regarding the furnishings and gym access, and we will strive to provide better information in the future. Thank you for your patience, and we hope to welcome you back soon for a more enjoyable experience.Best regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Carlos Vargas - Front Desk Supervisor, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Carlos Vargas - Front Desk Supervisor, Hotel Management
Dear Bernardo,Thank you for your review, we hope to have you back with us soon.
by A verified traveler
Posted 19 Sep 2024
It was under renovation but nowhere on their website or Expedia’s website did it say that or else we would have not gone. Because of that, we did not get the one bedroom king room we booked, the room we got had 2 queen beds and no other seating. The bathroom light would not turn off, the phone was disconnected, the outlet they plugged a mini fridge into for us upon request did not work, and there was debris under the armoire. We had a balcony overlooking a “lake” with dead fish floating in it. I hope that once the renovation is complete that return to the standards they once maintained.
by A verified traveler
Posted 16 Sep 2024
Stay here every time I come to Celebration. Beautiful hotel on the lake great surroundings and always a very nice room. Highly recommend this location!
Comment from Hotel Management
17 Sep 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
Dear Heather,Thank you so much for your kind words! We're thrilled to hear that you enjoy staying with us every time you visit Celebration. It's wonderful to know that you appreciate the hotel, the surroundings, and the rooms. We look forward to welcoming you back soon and continuing to provide you with a great experience!
by A verified traveler
Posted 9 Sep 2024
An amazing stay
Comment from Hotel Management
11 Sep 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
We’re thrilled to hear that you had an amazing stay! Thank you for taking the time to share your experience. If there’s anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Sep 2024
Property is under construction and dirty.
And also I paid more for a king bed room and I got a room with two beds.
Comment from Hotel Management
5 Sep 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
Dear Alexandre,We are sorry to hear that your experience did not meet your expectations. We are currently undergoing renovations to improve our facilities, and we understand that this may have caused some inconvenience. Thank you for your understanding. We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 1 Sep 2024
I had the biggest suite offered, it smelled like urine. The room was very tired.
I actually left a day early and still was charged the full amount.
Asked for a wake up call...never happened.
Promised the vehicle would be ready in the morning....never happened.
The staff seemed disinterested in offering any kind of service.
Very disappointing, I have stayed there many times in the past.
Comment from Hotel Management
5 Sep 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
Dear Kenneth,We’re very sorry to hear about the issues you encountered during your stay. It’s disappointing to learn that the suite did not meet your expectations and that you experienced problems with the wake-up call and vehicle arrangement. We also regret that our staff did not provide the service you’re accustomed to. Your feedback is important to us, and we’ll address these concerns to ensure better experiences in the future. Thank you for bringing this to our attention. We look forward to welcoming you back to our hotel.
by A verified traveler from Bolivar
Posted 26 Aug 2024
We love the Celebration area. The hotel was lovely and the view was amazing!
Comment from Hotel Management
31 Aug 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
Dear Stacy,Thank you so much for your positive feedback! We’re glad to hear that you had a great experience with our staff, we appreciate your kind words and hope to see you again soon. Best regards
by A verified traveler
Posted 25 Aug 2024
Welcoming! Great staff! Great Emanda and Russian girl from the bar! Thumps up!
Comment from Hotel Management
31 Aug 2024 by Seilly Pacheco - Director of Rooms, Hotel Management
Dear Francis,Thank you so much for your positive feedback! We’re glad to hear that you had a great experience with our staff, we appreciate your kind words and hope to see you again soon. Best regards!
