Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from MIAMI GARDENS
Posted 27 Dec 2024
The hotel is excellent clean. I’m and safety.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by DOS, Hotel Management
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations. We take all guest concerns seriously and would love the opportunity to better understand what went wrong during your stay. Please feel free to reach out to us directly so we can work to address any issues and improve for future guests. Your satisfaction is very important to us, and we hope to have the chance to make things right
by A verified traveler
Posted 26 Dec 2024
Good
Comment from Hotel Management
27 Dec 2024 by DOS, Hotel Management
Thank you for your fantastic 5-star review! We’re so happy to hear you had a great experience with us. Your feedback means a lot, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 26 Dec 2024
Check in terrible services front desk was bad
Comment from Hotel Management
26 Dec 2024 by DOS, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your check-in experience and interactions with our front desk team were not up to expectations. We strive to provide excellent service, and we truly apologize for falling short in this instance. Your comments will be reviewed with the team to ensure we improve moving forward. We hope you'll consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 25 Dec 2024
Stayed 3 nights , they never cleaned our room although we informed them so many times , they just say SORRY .the air conditioning is humid , dont recommended at all
Comment from Hotel Management
26 Dec 2024 by DOS, Hotel Management
Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced regarding the cleanliness of your room and the air conditioning. This is certainly not the standard of service we aim to provide, and we regret that your requests were not properly addressed. We will be investigating this matter to ensure it does not happen again. We truly appreciate your feedback and hope to have the chance to make it right for you in the future.
by A verified traveler
Posted 24 Dec 2024
Everything was so nice . My sons loved it . Rooftop was very pleasant. Room was exactly how the photos looked on Expedia. Everything was lovely. Very clean
Comment from Hotel Management
24 Dec 2024 by DOS, Hotel Management
Thank you for your wonderful feedback! We’re so glad to hear that you and your sons enjoyed your stay and that everything met your expectations. It’s great to know that the rooftop and room were highlights, and we truly appreciate your kind words about the cleanliness. We look forward to welcoming you back for another lovely stay!
by A verified traveler
Posted 23 Dec 2024
Bueno
Comment from Hotel Management
24 Dec 2024 by DOS, Hotel Management
¡Gracias por tu comentario! Nos alegra saber que tu experiencia fue tan positiva. Estamos encantados de que hayas disfrutado de tu estadía. ¡Esperamos recibirte nuevamente pronto!
by A verified traveler
Posted 23 Dec 2024
Very pleasantly surprised!
Comment from Hotel Management
23 Dec 2024 by DOS, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you were pleasantly surprised by your stay. It's always our goal to exceed expectations, and we're so glad we were able to do that for you.We hope to welcome you back soon!
by A verified traveler from NEW YORK
Posted 22 Dec 2024
Not coming back
Comment from Hotel Management
23 Dec 2024 by GM, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a great stay for our guests, and we would love to learn more about what we could have done better.
by A verified traveler
Posted 22 Dec 2024
Cold showers
Comment from Hotel Management
23 Dec 2024 by DOS, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience of the cold showers during your stay. This is certainly not the experience we aim to provide.We appreciate you bringing this to our attention, and we will investigate the issue to ensure it is resolved. If you decide to stay with us again, we would love the opportunity to offer you a more comfortable experience.Thank you for your understanding.
