Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Amazing Stay! Recommend to anyone. So many beautiful amenities and the spa is great.
Comment from Hotel Management
2 Jan 2025 by Dori-Marie, Hotel Management
Hi Holly,Thank you for your wonderful review! We're delighted to hear that you had an amazing stay and enjoyed our beautiful amenities and spa. Your recommendation means a lot to us. We look forward to welcoming you back to The Fountains Resort soon!
by A verified traveler
Posted 30 Dec 2024
I try to stay at Bluegreen every time of visit Orlando. This is a great place. It’s quiet, staff are nice, and the resort is amazing.
Comment from Hotel Management
30 Dec 2024 by Dori-Marie, Hotel Management
Welcome back, Daniel! Thank you for staying with us and for your valuable feedback. We truly appreciate it. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 30 Dec 2024
Nice 2 bed condo, would stay again
Comment from Hotel Management
30 Dec 2024 by Dori-Marie, Hotel Management
Thank you for staying with us and for your valuable feedback. We truly appreciate it. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 17 Dec 2024
You can hear every movement of the people in the apartment above.
Comment from Hotel Management
18 Dec 2024 by Dori-Marie, Hotel Management
Thank you for choosing The Fountains Resort for your stay. We value your feedback and look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 17 Dec 2024
Great for families! Having a washer and dryer in the unit was so helpful for our 10 day vacations. They even had fishing poles available to rent for my son to fish in their lake.
Comment from Hotel Management
17 Dec 2024 by Dori-Marie, Hotel Management
Thank you for your wonderful review! We're delighted to hear that our accommodations were great for your family and that having a washer and dryer in the unit made your 10-day vacation even more convenient. It's fantastic that your son enjoyed fishing in our lake with the rental fishing poles. We hope to welcome you back for another memorable stay!
by A verified traveler from brockton
Posted 15 Dec 2024
Well, we've called for bell service to pick us up a couple times and no one ever showed so we walked anyway, the room is in rough shape as all the furniture is chipped, stained, dirty. We went to change rooms and the room they showed us was literally the same as far as the furniture goes. The shower floor in the master bathroom tiles are so uneven on the floor it hurts your feet to shower. The fire alarm in the front lobby has been in trouble status since we have arrived and it gives off a loud high pitched beep non stop that you can hear from the balcony which makes it unusable. I messaged about that and nothing was done. The construction noise above our room started yesterday (on my birthday) at 800 sounding like someone was hammering the floor above us.
There is only one gluten free option here for food which is pizza that wasn't that great so we have to go out to get anything for my son to eat. The water pressure in the showers are terrible and the washing machine sounds like a cement mixer.
All in all it's a pretty lousy experience here. Also most of the employees we've encountered look miserable or aren't very personable. We just came from Hikton grand vacation seaworld and it was a completely different experience.(much better)
This property got bought by Hilton a few weeks ago and you can tell the employees aren’t happy about. I would Avoid until it’s completely turned over and renovated by Hilton.
Comment from Hotel Management
17 Dec 2024 by Dori-Marie, Hotel Management
Thank you, Jamie, for staying at our Fountains Resort and for taking the time to share your detailed review. We sincerely apologize that your stay was less than perfect, as this is not the level of service we strive to provide for our guests.We have shared your insights with our team on the property and were pleased to know they were able to accommodate you with a complimentary early check-in at 10:30 AM. You are correct that our property is undergoing renovations, specifically Building 5, with interior and exterior work from September 2024 to December 2024. Associated noise is expected daily from 9 AM to 6 PM.We understand that the resort offered you an option to move villas, but we know that moving in the middle of a stay is not ideal for all families, and we regret that the alternative room offered did not meet your expectations. They did issue you a resort credit of 100 to enjoy while on the property, and we are glad they were able to do so.The issues with the shower floor, fire alarm, construction noise, limited gluten-free food options, water pressure, and washing machine are all unacceptable, and we are truly sorry for these shortcomings. We have informed our leadership team to address these issues with the proper departments.Your feedback is invaluable, and we will address these issues to improve our services. Thank you for bringing them to our attention.
by A verified traveler
Posted 14 Dec 2024
It was a first time at resort,was looking for a relaxing time,well my arrival and guest service was the start of my nightmare I had booked online and put a deposit $157 and the $327 was deducted as I arrived then I gave the Front desk rep (A) a credit card for incidentals and a $100 deposit hold.then she tells me it was declined which I new she was wrong because I checked my balance before arrival.then she tried again and she she would be back meanwhile I called the bank and was told that they ran the card 5 times and 1 went thru she kept on telling me it was not showing up and started to raised her voice at me and being disrespectful.told her she should not ran my card so many times it got it block, she needs to concentrate or get more training how to operate system.then I called for a manager Mrs. Channel came out with a pad of printer paper with 5 credit card transactions and was told there was a resort fee $84 and gave her another card she was telling me it was declined, suddenly manager looked at her computer and my 100 deposit appeared in system and I guess for all that hard time she waived fee.when I booked with Expedia Taxes and Resort Fees included.next day my daughter wanted some food when I tried to pay for some chips and soda and encounter same lady and she wanted same card that I used for dep,I had cash or another debit she was screaming and manager came out were texting my info on phones likeI criminal ,My shaver was stolen from my room only my medicine return
Comment from Hotel Management
17 Dec 2024 by Dori-Marie, Hotel Management
Thank you, Gimena, for staying at The Fountains Resort. We sincerely apologize for your check-in experience and will pass this information to our team to help our agents handle such situations better.We understand that this was your first time at our resort, and you were looking forward to a relaxing stay. We are truly sorry that your arrival and guest service experience did not meet your expectations.Your feedback is invaluable, and we will use it to improve our services. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Dori-Marie, Hotel Management
Thank you for staying with us, Chris. We hope to welcome you back soon!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Dori-Marie, Hotel Management
Thank you for staying at The Fountains Resort. We are thrilled to know you enjoyed your stay and would like to welcome you back next time you are traveling in the area.
by A verified traveler
Posted 25 Nov 2024
Good
Comment from Hotel Management
26 Nov 2024 by luis, Hotel Management
Thank you for your review! We're glad to hear you had a good experience. We look forward to welcoming you back soon!
