Ratings based on 1,036 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Very good place clean food great
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that the cleanliness and food met your expectations. We hope to welcome you back soon!
by A verified traveler
Posted 23 Nov 2024
Very nice hotel with a top notch staff close to food and not far from our venue...
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed our staff and the convenient location. We hope to have the pleasure of hosting you again in the future.
by A verified traveler from Montgomery
Posted 23 Nov 2024
Was good
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words, We're so glad to hear that you enjoyed your stay and that our staff provided excellent service.We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words, We're so glad to hear that you enjoyed your stay and that our staff provided excellent service.We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 23 Nov 2024
I realize the property was under contribution when we got there but I was underwhelmed. Staff was amazin.
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
Thank you for your feedback. We appreciate you recognizing the hard work of our staff. We understand that the property may have been undergoing renovations during your stay, which can sometimes impact the overall experience. We will continue to work towards improving our facilities to provide the best possible experience for our guests.
by A verified traveler
Posted 21 Nov 2024
Nice
Comment from Hotel Management
24 Nov 2024 by Shayla, Hotel Management
We're thrilled to hear that you enjoyed your stay with us! It's always our pleasure to provide a great experience. We hope to welcome you back soon.
by A verified traveler from Panama City
Posted 20 Nov 2024
The front desk and dining room staff (at breakfast) were excellent.
Room clean. All good 👍
Thanks
Comment from Hotel Management
20 Nov 2024 by Shayla, Hotel Management
Thank you for your kind words, We're so glad to hear that you enjoyed your stay and that our staff provided excellent service.We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 18 Nov 2024
Great room and staff were so nice. The breakfast was disappointing though
Comment from Hotel Management
18 Nov 2024 by Shayla, Hotel Management
Thank you for your feedback! We're glad you enjoyed your room and the staff. We apologize that the breakfast didn't meet your expectations. We'll use your feedback to improve our breakfast offerings.
by A verified traveler from Edmonton
Posted 15 Nov 2024
The property was completely different from the pictures displayed. It smelled of rust, mold, stale cigarettes and smoke.
The atmosphere felt and looked unsafe, and the sheets were damp.
It was the worst experience I have ever had. You could not pay me $100kto stay there!
Comment from Hotel Management
15 Nov 2024 by Shayla, Hotel Management
We sincerely apologize for the extremely negative experience you had at our hotel. We understand how disappointing and frustrating it must have been to encounter such conditions.We take your feedback very seriously and are committed to addressing these issues immediately. We will investigate the discrepancies between the online photos and the actual property, as well as the cleanliness and maintenance issues you described.We are truly sorry for the discomfort and distress this experience has caused. We will take the necessary steps to prevent similar situations from occurring in the future.We appreciate your feedback and hope that you will give us another opportunity to provide you with a positive experience
by A verified traveler
Posted 13 Nov 2024
Hallway smells, found cockroaches in our room.
Comment from Hotel Management
14 Nov 2024 by Shayla, Hotel Management
We sincerely apologize for the unpleasant experience you had during your stay. We understand how disappointing it must have been to encounter such issues.We take guest feedback very seriously and are committed to addressing these concerns. We will investigate the issues with the hallway smell and the cockroach infestation and take immediate action to rectify the situation.We appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a more positive experience in the future.
