Ratings based on 378 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2021
Nice and clean, love the pool, good neighborhood.
Comment from Hotel Management
23 Aug 2021 by AmSun guest services, Hotel Management
Thank you for leaving a review, we apprecaite you taking the time.
by A verified traveler
Posted 6 Aug 2021
Nice private residence with private pool... great space for my 5 teenagers and 2 adults. We would definitely stay there again
Comment from Hotel Management
23 Aug 2021 by AmSun guest services , Hotel Management
Thanks for taking the time to leave a review, we appreciate your business and hope to see you again soon.
by A verified traveler
Posted 20 Jul 2021 on Travelocity
First I got an email from Travelocity with a phone number to call the AM sun rentals and it was a scam phone number, I almost gave out my credit card number. I got very Leary when I was asking why they needed it and asking to speak to a supervisor and he told me this was going nowhere and he hung up on me. Finally got ahold of someone from the company and I get the information I needed. We get to the house and it’s dirty, the carpet is disgusting like not wanting to walk barefoot on it. There are cracks and chips in all of the walls, the coffee pot was not there, we had two makers and no pots. The freezer was iced shut. The ceiling leaked when it rained and we had popcorn ceiling all over the dining room table and the living room floor. We were not informed of there being a rental charge of the grill, nor were we informed before hand that the pool and hot tub cost extra to heat: $30 for electric and $40 for gas per day!! They have a 4 day minimum and it takes 24/48 hours to heat up! The tv was stuck on stupid, none of the remotes worked and we were sticking watching one channel for the week. I will never rent from this company again. Renter be ware!!
Comment from Hotel Management
21 Jul 2021 by AmSun guest services, Hotel Management
Thank you for taking time to leave a review. Firstly as your review is anonymous then I am unable to comments on specifics as I do not know which home you stayed in. Pool heating is always an additional extra and is not recommended in the summer months as the pools are already at around 85-90 degrees. Our telephone number has recently changed and I am unable to comment on who has taken over our original tel number as it's beyond our control. I hope that you would consider staying with us again and giving us another opportunity to make your stay a more enjoyable one.
by A verified traveler
Worse place ever!!! Don’t use homebeds properties
Posted 8 Jul 2021 on HotelsNot good at all!!!
I booked by hotels.com, and I didn’t know that was a third party envolved, the person responsible wasn’t nice at all, any particular questions she answers with some attitude. A lot of bugs inside the house, 6 TV in the house doesn’t have a control remote or doesn’t work, and I couldn’t watch movies with my kids on rainy day, Master bathroom doesn’t drain, we have to take a bath with 4’ of water held for 5 days. We have to pay extra $95 for online booking. The house is located in 1 6 7 6 Waterview Loop
Haines City, FL, that means 50min-1hour from the seaworld attractions. Only have 2 fans for 4 bedrooms, super hot and you are not allowed to lower than 75 F inside the house or they will charge you $50 extra in 95 degree weather. Pool chair was dirty and broke. Pools’ net had a lot holes, so bugs can get in the pool easily. No toilet paper, no paper towels, no dishwasher soap. Awful place to stay for a week with your family.
Comment from Hotel Management
9 Jul 2021 by AmSun guest services , Hotel Management
Thank you for leaving a review. I have taken note of the issues reported above and apologize for any inconveneince. All issues that are reported should be taken care of within 24 hours. If on this occassion they were not taken care of, I apologize and will be investigsting as to why not.
by A verified traveler
Posted 1 Jul 2021
The property had plenty of space and easily accommodated my family during a 5day stay
Comment from Hotel Management
1 Jul 2021 by AmSun guest services , Hotel Management
Thanks for taking the time to leave a review. We hope to welcome you back very soon!
by A verified traveler
Nice but could be cleaner
Posted 28 Jun 2021 on HotelsThe accommodations were nice. Like that there were extra things such as beach toys, towels, kitchen supplies, etc. Very considerate hosts.
House was a little outdated and cleanliness was mediocre. Found toys under the bed from previous tenants. There were tiny ants in the master bathroom. Saw a large cockroach in the garage while taking out the garbage.
Comment from Hotel Management
30 Jun 2021 by AmSun guest services , Hotel Management
Thank you for taking the time to leave a review. We hope to welcome you back again very soon!
by A verified traveler
Posted 23 Jun 2021 on Orbitz
Me and my family really enjoyed our stay
Comment from Hotel Management
23 Jun 2021 by AmSun guest services , Hotel Management
Thanks for the great review. We hope to welcome you back soon!
by A verified traveler
Posted 18 Jun 2021 on Hotels
Our place was a little ways to drive to any attractions.
Comment from Hotel Management
21 Jun 2021 by AmSun guest services , Hotel Management
Thank you for leaving a review. We appreciate your business and hope to be of service to you again.
by A verified traveler
Posted 14 Jun 2021
The only thing I liked here was that there was a pool table in the garage other than that everything was horrible! Dirty in every kind of way bugs, mold and I even seen a small lizard in the house.
Comment from Hotel Management
15 Jun 2021 by AmSun guest services , Hotel Management
Thank you for leaving a review. Unfortunately, we are unable to comment on anonymous reviews.
by A verified traveler
Posted 14 Jun 2021
Comment from Hotel Management
18 Jun 2021 by AmSun guest services , Hotel Management
Thank you for leaving a review, we hope to welcome you back again soon.
