2BR Condo Resort Reviews

I am not sure which guest left this review because it shows as Anonymous, however, this 2 bedroom condo is in a great location, our beds are amazingly comfortable, we provide pots and pans, washer and dryer are included. All necessary supplies are provided as well, such as towels, toilet paper, soap, detergent and etc. If you had any concern or issues, you can bring to our attention. We will make sure to promptly sort out any issues you might encounter.

Hello Jodi, I am glad you have enjoyed your stay at our private condo. Yes, since we are a vacation home and privately owned unit, the cleaning only occurs prior to and after the reservation period, not every day as a hotel would offer. But we can provide more towels as these are included, or wash cloths in case the guest requests them for free! Looking forward in hosting you again at our beautiful property!

I am sorry sir. for all misunderstandings brought up here, I believe that our ad. on the booking site was very clear about the unit being independently owned and not part of the Resort Program by specifically mentioning not to go to the lobby, and no pictures of amenities or indications that we were part of Worldquest Resort Program. Unfortunately, the cleaning fee can not be as low as the Resort's cleaning fee since we only manage 1 unit privately owned and not hundreds like the Resort does, they have their own staff cleaning hundreds of units and can lower the price. A cleaning fee that low is nonexistent among private units. Important to mention that Property Owners do not profit from this cleaning fee, it's used to pay the profissionals and provide shampoo, bathing soap, towels, pots and pans, toiletries, kitchen detergent, sponge, plates and silverware for your convenience all included in that fee for replacements. Our cleaning staff does not only clean the apartment, but they wash the dishes left behind, and replace the items listed above plus clean linnen and towels for your convenience. As far as "the cleaning lady," she was actually the property inspector whose job is to inspect the property after the cleaning staff conducts the cleaning. Her job is to make sure everything was covered during the cleaning, and if there needs to be any touch-ups or replacements. As far as the smell of "strong cleaning chemicals and rotten fish," I am actually surprised because you never mentioned, and her job is to spot and resolve these issues. Nevertheless, I will bring it to her attention even though I had never received any complaints regarding bad or strong smells in the apartment before. I was always available by phone, text or e-mail 24/7 and I would have taken care of this issue myself if all had been brought to my attention.

Hello Bill, the cleaning fee is at a fair and regular price considering we provide toiletries, shampoo, bathing soad, kitchen detergent and esponge, pots and pans, silverware and plates are all included. Housekeepers do not only clean the room but their job is to replace these items and wash all of the dirty dishes left behind by the guests. Unfortunately you did not mention that we had worked out a deal to reduce slighlty the cleaning fee to please your stay with us. You checked out late even though we had mentioned it would not be possible, because we had back to back reservations on that day. I had specifically mentioned to go to the lobby only to get a parking pass in order to avoid being stopped and questioned at the Resort's gate. I am sorry, you've had these misunderstandings, but I personally tried the best I could to please you and guarantee you a great stay!