Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
The rooms were great and so was the staff. The only downside was that they were doing a construction project in the middle area, building a roof and we weren’t warned about that. There is also an adorable puppy that lives there that is super friendly and fun for the kids to play with.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Ambrosia! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Lisa
by A verified traveler
Posted 29 Jul 2024
The property did not have oen parking and did not have central air conditioner.
by A verified traveler
Posted 20 Jul 2024
CUIDADO CON ESTE HOTEL. Esta es la peor experiencia que he tenido con algún hotel. Soy viajera frecuente y este ha sido el peor servicio. Hice una reservación a través de Expedia y a los 10 minutos me llamaron del hotel para decirme que no tenían habitaciones y que si quería hospedarme ahí debía pagar una cantidad adicional por una habitación totalmente distinta a la reservada, ya que no tenían más, a lo cual no accedí ya que ellos no estaban cumpliendo al no poder garantizar una habitación y además no estaban respetando la tarifa reservada. Siendo que ellos no cumplieron con la reservación y al no tener habitaciones no me pude hospedar ahí, aun así el hotel hizo cargos a mi tarjeta de crédito por el monto del hospedaje aun y cuando no me dieron el servicio y ellos mismos incumplieron con la reserva. El hotel hizo los cargos, no expedia ya que la reserva indicaba que se debía pagar directamente en el hotel y los cargos en el estado de cuenta indicaban el nombre del hotel, no de Expedia. Cuidado con este hotel, te engancha con una cantidad y después te cambia todo cobrando más... esto es una acción fraudulenta.
by A verified traveler
Posted 18 Mar 2024
Quiet hotel and good location.
Comment from Hotel Management
29 Apr 2024 by hotel gandag, Hotel Management
Hola buena tarde Sr. Leonard, agradecemos habersetomado el tiempo para calificarnos.Ojalá y regrese pronto.
by A verified traveler
Posted 7 Nov 2022
Stayed here multiple times and always quiet, excellent location, great staff and restaurants close by.
Comment from Hotel Management
29 Nov 2023 by Hotel Gandag , Hotel Management
Hello Mr. Merrill Thanks so much!
by A verified traveler
Comfortable and convenient
Posted 26 Apr 2022 on HotelsI had perhaps the best room, a kitchenette at the front with a balcony in to the street, the last room available. Spacious, well equipped, good wifi, comfortable bed and friendly staff. Unfortunately street facing meant it was noisy until about 10pm when the traffic all but disappeared.
by A verified traveler
Posted 23 Jul 2021 on Orbitz
Spotless and great staff! Very hard bed.
Comment from Hotel Management
6 Sep 2021 by Gandag, Hotel Management
Gracias por el tiempo que te tomaste en calificarnos, hacemos todo lo posible por mejorar la comodidad de nuestras camas, tenlo por seguro. un saludo!
by A verified traveler
Posted 1 Mar 2021 on Hotels
by A verified traveler
Highly recommend! An excellent place to stay.
Posted 8 Dec 2020 on HotelsWe had a great stay at OYO Hotel. We were here for a week during december 2020 and the prices were very affordable at about $20 USD per night. Unfortunately, we booked a room with a balcony but was told that room was unavailable at check-in. The room we got was larger than expected and comfortable but we did really want that balcony that we booked.
One good thing about checkin was that we arrived around noon, and even though checkin isn't until 3pm, our room was ready just 10 minutes after arriving.
The staff was friendly all week long. We enjoyed the walkable location. We liked that there was daily housekeeping who gave us fresh towels and 2 bottles of water every day, in addition to doing a great job cleaning the room. If the 2 bottles of water ever wasn't enough, they have free drinking water in the lobby which is just a short walk away, regardless of what room you're in.
We had our dog with us and OYO doesn't charge a pet fee which is a huge plus. Pet fees can often make an otherwise affordable hotel quite pricy, but not here.
At low-priced hotels, sometimes the pillows are awful. Here, the pillows on the bed were excellent. The mattress itself was comfortable enough but it wasn't really high quality like one will have at a 5-star hotel.
One thing I would like to see improved is the wifi. Sometimes we had a strong signal in our room but sometimes we had to rely on our cellular network to get online.
All in all, for the price, it was a great stay and we'd come back
Comment from Hotel Management
12 Jan 2021 by OYO Hotel Posada Gandag, Hotel Management
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon.
by A verified traveler from Ciudad Juárez
Posted 18 Sep 2020
Excelente servicio de parte del staff del hotel. Limpio, agradable, y a un excelente precio! Incomparable y definitivamente una de las mejores opciones en Orizaba.
Comment from Hotel Management
8 Oct 2020 by OYO Hotel Posada Gandag, Hotel Management
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos!
