Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Our room was very clean and in great shape. We loved the comfortable bed. Close to the Casino entertainment Center.
by A verified traveler
Posted 3 Nov 2024
All good
by A verified traveler
Posted 31 Oct 2024
Very clean facility and friendly staff
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Staff was responsive when we had an issue.
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 22 Oct 2024
Checked in early evening, pleased with the lady at the desk. Room shows age but was clean and tidy, bed comfortable and tv was appropriate size.Good parking is limited, surrounding property that I thought was part of the hotel property (uneven gravel, pot holes, vacant lot?) should be marked to eliminate access as a low clearance vehicle could be damaged. Other than that good experience.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 17 Oct 2024
We booked a jetted tub room and paid almost double for it. The jets in the tub were full of black mould. During checkout the front desk clerk was completely unhelpul, unsympathetic and told us very polity with a smile on his face that there is nothing they can do. He hasn't even interested in seeing any photos we took. I will put in here that the night front desk clerk Brandi was the oposite inthat she was extremely nice and helpful but we did not discuss this issue with her.
Comment from Hotel Management
17 Oct 2024 by Simon, Hotel Management
Thank you for your feedback. We apologize for the issues with the jetted tub and the lack of support during checkout. We're glad to hear Brandi was helpful, and we’ll address your concerns with our team. We hope to improve your experience next time.
by A verified traveler
Posted 13 Oct 2024
Breakfast had very limited food, staff was not polite when checking if more food is coming. She said “No” with no explanations.
Comment from Hotel Management
17 Oct 2024 by Simon, Hotel Management
Thank you for your feedback. We're sorry to hear about your experience at breakfast and the staff's response. We’ll address this with our team to ensure better communication and a more welcoming atmosphere in the future. We appreciate your input and hope to serve you better next time.
