Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
This was our first experience glamping. The first glamping tent was perfect. It had been prepared for our arrival with a gas fire going and the room warm. An additional propane heater was available as well. The second glamping tent, however, was not prepared and it was as if they had forgotten we had paid for two. There was no gas fireplace in this tent and the propane heater was out of propane. We requested multiple times to have the heater fixed. They kept saying the service men had already fixed it or that someone was on their way. With all their failed promises to get it fixed, I didn't want them closing the office and leaving us cold through the night; so I waited in the office communicating by phone with my husband waiting at the tent until I knew it was fixed. It took them over an hour for them to get it finally done. As a result, the kids got to go swimming without us and dinner was really late at night. They promised to refund half our tent price as a result, which we are still waiting to receive. Other than that disappointment, it was a fun place to be.
by A verified traveler
Posted 31 Oct 2024
Cool place near Zion. Staff super friendly.
by A verified traveler
Posted 30 Oct 2024
Amazing glamping stay for 3 nights at Zion! Hiking during the day and then coming back to the pool in the late afternoon was amazing! And great fire pit and stargazing! Would highly recommend!
by A verified traveler
Posted 27 Oct 2024
Great camping/glamping spot. A little far from Zion proper, and they could be better about enforcing quiet hours. The screaming children playing nighttime mini golf was a little much.
by A verified traveler
Posted 25 Oct 2024
Glamping was great here. There are heaters in the tents and fire pits right outside.
by A verified traveler
Posted 23 Oct 2024
The glamping tent only contained 2 beds and a couch. Mattres from the little bed was very poor, the blankets disgusting, ready for renewal. The gas heater bottle was empty after 1,5 hours, resulting in a cold night with blankets that could not keep you warm. Time for a make-over I would say.
The area was fantastic.
Comment from Hotel Management
24 Oct 2024 by Zion Ponderosa Ranch & Resort, Hotel Management
Thank you for sharing your feedback with us. While we're happy to hear you enjoyed the fantastic area, we’re truly sorry that your glamping experience didn’t meet expectations. The issues you mentioned with the mattress, blankets, and heater are concerning, and we sincerely apologize for the discomfort you experienced. The comfort of our guests is important to us, and we hope you'll give us another chance to provide a much-improved stay next time!
by A verified traveler
Posted 18 Oct 2024
Great Tiny House, better than my own. Lol great restaurant and staff
Comment from Hotel Management
24 Oct 2024 by Zion Ponderosa Ranch & Resort, Hotel Management
So glad you enjoyed your stay with us in our tiny homes! We would love to see pictures of your tiny home and maybe get some idea from you.
by A verified traveler
Posted 11 Oct 2024
The view around the property is very pretty. The share shower rooms are very good.
Comment from Hotel Management
24 Oct 2024 by Zion Ponderosa Ranch & Resort, Hotel Management
Thank you for your rating and written review!
by A verified traveler from High Point
Posted 11 Oct 2024
The unit was essentially a tiny home at a summer camp. The placement of queen bunk beds was tight.
I picked it for the shower and was pleased with the shower. It would have been nice to have a hook somewhere close to the opening of the shower to hang my towel.
The power outlets were not the best and my charger plugs didn't stay in well.
The food in the lobby while convenient was average at best. I had a cheese burger and they didn't heat up the bun and the fries were cold.
Overall, it worked for the 1 night I was here but I wouldn't recommend it to others and would not return.
Comment from Hotel Management
24 Oct 2024 by Zion Ponderosa Ranch & Resort, Hotel Management
Thank you for sharing your experience with us. We're glad to hear you were pleased with the shower, but we’re sorry the overall stay didn’t meet your expectations. We appreciate your suggestion about adding a towel hook near the shower. We’ll also look into the issue with the power outlets and address the concerns about the food quality. While we’re happy it worked for your one-night stay, we’re sorry to hear you wouldn’t recommend us, and we’ll use your feedback to improve. Thank you for giving us a try!
by A verified traveler
Posted 10 Oct 2024
Staying in a cabin was just so nice. Clean, comfortable, bed was comfortable, fire pit outside was definitely used.
Comment from Hotel Management
24 Oct 2024 by Zion Ponderosa Ranch & Resort, Hotel Management
Thank you or your kind words and rating! We hope to have you again soon!
