Ratings based on 1 Verified Reviews
3.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not happy at all.
Posted 20 Feb 2021 on HotelsNot good.
I have paid for super dulux room and already Specify that we have Early check in and check out but from 7AM to 12 Noon they gave normal room and i am with my family tgey gave the room having 2 seperate beds. After 12:15 PM to 7 PM they provided the room which we booked no concession. Cattle given in room in super dulux was damage it leaks. And i was with 3 month baby. The bedsheet was damage.
Not happy with this trip.
Comment from Hotel Management
24 Feb 2021 by RAJ MAHAL , Hotel Management
Dear Guest,
Thank you so much for sparing your valuable time to review us,
We really apologized for your inconvenience caused..
We took a serious note on your review with our entire team.
On your first note, as our standard check in time is 12:00 noon, however we provided you the room, even there was no possibility in the early morning, finally we have switched you in your booked room, we would like to apologies that we could not upgrade you in the suite room without any additional charges, as you wanted..
Secondly your note on house keeping related issues, it would have been better, if you had informed me at the same time, then I address it.
Our all the guests are our valuable assets, your feedback really motivate us to provide next label of hospitality & services to our guest and your words of appreciation are great source of inspiration for us..
We look forward to welcome you back.
Kind Regards
Amardeep Singh
General Manager
(Rajmahal Palace)
