Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Holiday Inn, City Centre was a great stay for our family. Very well maintained and wonderful housekeeping and cleanliness standards. The staff was very courteous and prompt with any requests we had. The hotel itself is at a great location, all walkable distances to public transportation and shopping and dining options as soon as you step out. Breakfast serevd by Holiday Inn was undoubtedly the best meal of the day many choices to choose from.
Comment from Hotel Management
25 Nov 2024 by Team at Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Mona,Thank you for taking the time to share your comments. We are delighted to hear that you had a great experience and enjoyed great service from our attentive team during your stay. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s in the right direction! Thank you once again for the warm remarks and we hope to welcome you soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 21 Nov 2024
Hotel location is good but the property too old
Comment from Hotel Management
25 Nov 2024 by Team at Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Mable,Thank you for sharing your feedback. Your comment is important to us as it will help us improve our service and understand our guests' preferences. In our ongoing effort to improve our product and services, the hotel is currently undergoing façade rectification with several general refreshments and maintenance of the building. Opened in 1985, the first IHG hotel in Singapore, the team is working round the clock to make sure this much-beloved hotel is clean and well maintained with top services to make sure our guests’ feel it’s their home away from home. While the hotel is relatively more mature than the rest, it has certainly been well established and in the hearts and minds of many travellers around the world for its quality, service and great location. Once again thank you for your feedback and we hope to see you here again soon. Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre
by A verified traveler from San Ramon
Posted 19 Nov 2024
Great experience
Comment from Hotel Management
21 Nov 2024 by The Team at Holiday Inn Singapore Orchard City Cen, Hotel Management
Dear Senthil,Thank you for the 4/5 review and we hope to welcome you soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The Team at Holiday Inn Singapore Orchard City Cen, Hotel Management
Dear Tanya Rani,Thank you for the perfect 5-star review and we hope to welcome you soon!Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 11 Nov 2024
Good hotel approx 300m from Somerset metro station. Unfortunately we discovered some mouldy areas on the wall outside the bathroom but once staff were alerted they were very apologetic and the issue has been resolved. Staff very good, breakfast was also good and the pool area was excellent (plenty of shade, nice pool temperature and everything well maintained). Would stay here again.
Comment from Hotel Management
11 Nov 2024 by HISOCC, Hotel Management
Dear Gary,On behalf of the team, we wish to thank you very much for your appreciation. Your kind compliment has brightened our day and motivates us to continue delivering outstanding service and exceptional experiences to all our valued guests. We also note your constructive feedback about the room and we appreciate the opportunity to improve. Thank you once again for the constructive feedback and warm comments. We hope to welcome you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 10 Nov 2024
Amazing location and great service from everyone. Will be back !
Comment from Hotel Management
11 Nov 2024 by HISOCC, Hotel Management
Dear Ricorda,We are delighted to received your full star review! and we hope to see you again!Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 6 Nov 2024
Hotel is in relatively good place.Staff very nice! Breakfast was ok.Hotel is clean,only problem was smell of dampness,and room where we stayed,need to be refurbished.Overall was Ok!
Comment from Hotel Management
7 Nov 2024 by Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Zoran,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and that our team provided friendly service. It's great to know you enjoyed the breakfast offerings and cleanliness of our hotel. We also noted your other constructive comments. In our ongoing effort to improve our Guests’ experiences, we are continuously improving the conditions of the mature hotel and currently, we are having facade rectification. These improvements are being done in phases to minimise disruptions and ensure Guests' comfort during rectifications. Thank you once again for the constructive feedback and warm comments. We hope to see you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Luciano,Thank you for the 4-star review and we hope to welcome you again soon.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Yee,Thank you for your kind comments and the 4 star review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre
by A verified traveler
Posted 30 Oct 2024
great
Comment from Hotel Management
1 Nov 2024 by Holiday Inn Singapore Orchard City Centre, Hotel Management
Dear Jezer,Thank you for your kind comments and the 5 star review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre
