Ratings based on 1,514 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Friendly staff. Everyone was so pleasant. Food options were all great. Clean and modern rooms.
Comment from Hotel Management
2 Jan 2025 by AB, Hotel Management
Dear Valued Guest Alexis,Thank you for having chosen the Divi Aruba All-inclusive for your holidays and for having set aside some of your time to fill in this brief survey. It is very rewarding to know that all has been to your liking and that you’ve appreciated the great service provided by our team members and the comfort of our accommodation.Regards,Divi Aruba!
by A verified traveler
Posted 1 Jan 2025
Great beach and easy beach access
Comment from Hotel Management
2 Jan 2025 by AB, Hotel Management
Dear Valued Guest,Thank you for having chosen the Divi Aruba All-inclusive for your holidays and for having set aside some of your time to fill in this brief survey. It is very rewarding to know that all has been to your liking and that you’ve appreciated the great service provided by our team members and the comfort of our accommodation.Regards,Divi Aruba!
by A verified traveler
Posted 30 Dec 2024
Hi! It was a horrible vacation, actually you ruined our vacation. We came to the airport 3 hours before our flight to Aruba. And then we’re waiting for our boarding doing nothing, just waiting. Our group was F that’s why we had to stay at the end of the line. Then when it was our turn they told us that we don’t have ED card. We started to fill out the card but they didn’t give us even one minute to finish and they closed the gates saying nothing. They were also another people left with us. Why no one send us the email before that we need to fill out ED card?
We wanted to book next flight to Aruba but we had to pay $2000 more and wait too many hours. Then 4 people from our flight that they were at the same situation told us that they went to the customer service and they gave them free flight but for tomorrow. We went and they gave us a free flight too. But we already missed one day of our vacation, plus we had too much stress.
Next day we came to Aruba and they didn’t give us a ride to the hotel ( that we paid) because it was yesterday. They told us to wait half an hour and then we took a taxi. When we came to the hotel they told us that they don’t have our room with king bed and ocean view anymore . They gave us a room with 2 queen beds instead with the construction view and with the drill working so loud every day. And the room and the furniture is so old there, it doesn’t worth the money that we paid. We have the video with the construction that we want to post too.
Comment from Hotel Management
2 Jan 2025 by AB, Hotel Management
Dear Valued Guest Nataliia,Thank you for having chosen the Divi Aruba All-inclusive for your holidays and for having set aside some of your time to fill in this brief survey.We sincerely apologize for the negative experience you had during your vacation, and we understand your frustration. We truly regret that the situation caused you significant stress and disappointment.Regarding the ED card, we do apologize for not providing you with clear and timely communication. We strive to ensure all travelers are informed about necessary documents in advance, and we recognize that in your case, this wasn’t handled as smoothly as it should have been. We will review our communication procedures to avoid similar issues in the future.Additionally, we deeply regret the inconvenience you experienced with the flight delays, and we understand how this disrupted your vacation.Regarding your accommodation, we apologize for the room issue and the noise from the construction. To enhance our guest experience, we are currently upgrading our rooms. We are saddened to know that this has interrupted your experience. However, we do thank you for taking the time to bring this to our attention.All comments are essential to us, as it is the only way we can make changes to any area of our service that needs improvement. Regards,Divi Aruba!
by A verified traveler
Posted 30 Dec 2024
Some of the staff were great but others were not. I fainted outside one of the restaurants one day and it took them almost half an hour to get a wheelchair. They helped me back to the room but no one checked in on me for the remainder of our stay. We called the first day to have toilet and light fixed and maintenance never came
Comment from Hotel Management
30 Dec 2024 by A Boston, Hotel Management
Dear Valued Guest Maura,Thank you for having chosen the Divi Aruba All-inclusive for your holidays and for having set aside some of your time to fill in this brief survey. Thank you for taking the time to bring what can improve to our attention.All comments are essential to us, as it is the only way we can make changes to any area of our service that needs improvement. Regards,Divi Aruba!
by A verified traveler from Brookline
Posted 29 Dec 2024
It was great vacation, property has beatiful beach and lots of food options in 5 restaurants. Absolutely amazing winter vacation place.
Comment from Hotel Management
30 Dec 2024 by A Boston, Hotel Management
Dear Valued Guest Bogdan,Thank you for having chosen the Divi Aruba All-inclusive for your holidays and for having set aside some of your time to fill in this brief survey. It is very rewarding to know that all has been to your liking and that you’ve appreciated the great service provided by our team members and the comfort of our accommodation.We are pleased to know that you've created memories that will last a lifetime.We hope to see you back soon!In the meantime, stay safe, happy, and healthy! Regards,Divi Aruba!
by A verified traveler
Posted 28 Dec 2024
Everyone is just so friendly
Comment from Hotel Management
30 Dec 2024 by A Boston, Hotel Management
Dear Valued Guest,Thank for staying with us. We appreciate your feedback!Regards,Divi Aruba!
by A verified traveler from Sellersburg
Posted 27 Dec 2024
We love staying here. The food is good. The staff is great. The sand on the beach is the best with a great view as well. The changes are good. Ignore any reviews from long time visitors who says that it is not as good. It has become more popular and prices have increased. That is all.
Comment from Hotel Management
30 Dec 2024 by A Boston, Hotel Management
Dear Valued Guest James Dexter,Thank you for having chosen the Divi Aruba All-inclusive for your holidays once again and for having set aside some of your time to fill in this brief survey. It is very rewarding to know that all has been to your liking and that you’ve appreciated the great service provided by our team members and the comfort of our accommodation.We hope to see you back soon!In the meantime, stay safe, happy, and healthy! Regards,Divi Aruba!
by A verified traveler from Brooklyn
Posted 26 Dec 2024
Comment from Hotel Management
30 Dec 2024 by A Boston, Hotel Management
Dear Valued Guest,Thank for staying with us. We appreciate your feedback!Regards,Divi Aruba!
