Ratings based on 992 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Waited 15 minutes for the person at the desk to come. They had a sign that said to call a number but it took them a minute.
by A verified traveler
Posted 24 Nov 2024
Never stay here! It’s old and outdated. It’s in terrible physical condition. Bad tub bad shower. Blood spots on the sink and floor when we checked in, chewed gum on the door peep hole. Smelly dirty. Not a hotel an all outdoor exit motel. Unsafe looking, strange characters hanging around. We got ripped off by this motel and Expedia. Charged over $200, it’s not worth $20. Expedia should not have this hotel on their site. This hotel should be ashamed of itself.
by A verified traveler
Posted 27 Oct 2024
Convenient access to main highway and interstate, clean room.
Did not like:
Toilet size not suitable for and adult, difficulty navigating television channels, breakfast hours too early to accommodate patrons staying during a weekend.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Centuria,Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback on the convenient location and cleanliness of the room. We will take note of your comments regarding the toilet size, TV channel navigation, and breakfast hours for future improvements. Your input is valuable to us and helps us enhance the guest experience.
by A verified traveler from Hamilton
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Beverly,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Oct 2024
People outside of room under stair case talking loudly and stomping up and down until one am. Lost sleep. Mold n bathroom. Killed 6 large bugs in room.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Randolph, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 21 Oct 2024
This was a perfect place to stay on our way home. Pet friendly and an accessible room. My only criticism of the accessible room is that there was a tub rather than a walk-in shower. The geab bars were good,?though.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Jennifer,We're glad to hear you enjoyed your stay with us and found our hotel to be pet-friendly and accessible. Your feedback about the tub in the accessible room is duly noted, and we appreciate your comments on the grab bars. We value your input and will share it with our team for future improvement opportunities.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Kim,We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to reach out to us with any specific feedback you have from your stay so we can address any issues. We strive to provide excellent service to all our guests.
by A verified traveler
Posted 10 Oct 2024
When walking into the room, you can smell the carpet and everything was date it. As I stood in front of the sink, a roach ran passed the water faucet, and I had to try my best to kill it. Housekeeping did make the bed, and they applied new towels. The two days we were there. They're just working with what they have. Will not recommend this property.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Kendell,We're sorry to hear about your experience. Your feedback is valuable and will be forwarded to the relevant departments for review. We strive to provide the best possible stay for all our guests. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 1 Oct 2024
Very tired, lower tier motel.
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Michael, We are sorry to hear that you found our hotel to be below your expectations. We appreciate your feedback and will use it to continue improving our services for all our guests. If there are specific areas you'd like to address, please feel free to contact our management team directly. Thank you for staying with us.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello william,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any areas where we can improve.
