Ratings based on 2,536 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The staff was unpleasant at check in. The house keeping staff need to do way better. . Thr
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
We appreciate you taking the time to share your feedback with us after your recent stay. Your rating is crucial in helping us maintain our high standards of service. While we strive to provide an exceptional experience, it appears we fell short and caused you some frustration. Our objective is to provide a welcoming, comfortable, and tailored experience, and we will take your feedback into account to improve our services for all our guests. We're delighted to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to demonstrate the exceptional amenities and services we offer in the future.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 19 Nov 2024
The only thing I have to say negatively about the hotel is that I have to pay for parking lot. However the hotel Fera met my expectations.
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. We regret that the parking fees caused some frustration and detracted from your overall experience. Our goal is to maintain competitive rates with similar properties in the area. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 19 Nov 2024
This was a fantastic hotel! Stayed for a weekend trip to go to Disneyland . About a 10 minute drive from Disneyland but worth the stay. The services were amazing . A shoutout to the Filipino front desk Rafael for being so sweet and kind <3 Very informative and so helpful . Made us feel welcomed and safe to be at the hotel. Very clean and a comfortable stay. Will be staying again! 10/10!!! (:
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for your exceptional feedback regarding your stay. Your positive feedback about your stay and the service provided by our staff is music to my ears. We take great pride in providing top-quality service to meet the needs of our guests, and it's always a joy to learn that we have done so. We will recognize the efforts of all individuals on our team who were instrumental in ensuring a seamless and stress-free experience for you. We can't wait to host you again on many future occasions.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 18 Nov 2024
Nice property
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for the outstanding rating! We're ecstatic to know that your stay with us was memorable. Striving for excellence in service is our mission, and it's wonderful to see it reflected in your experience. We look forward to hosting you again soon!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 18 Nov 2024
nice staff and clean room really enjoyed this hotel
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 18 Nov 2024
The location was convenient for shopping and felt safe. Thought the property was really nice for the price, and like the cookies at check in. Bathroom was not really clean, some hairs stuck to the shower walls, bathroom door, and in the sink (don't think sink was cleaned at all). Nice staff.
Comment from Hotel Management
19 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler from Port Hueneme
Posted 18 Nov 2024
The carpets are too dirty garbage about all the areas
Comment from Hotel Management
18 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
