Ratings based on 2,549 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Our stay here was a mix of good and ooookay.
Lobby looks good from afar but the couches and pillows on the couches were stained and dirty looking.
Staff at check in were super nice, we got our warm cookies.
The room was nice, we got cleaning services three times during our stay which we were able to organize on check in.
We had a fireworks view high floor room which was pretty cool. Could indeed see and hear the fireworks.
Some things in the room weren’t the cleanest, curtains were stained the shower didn’t look overly clean.
We unfortunately got walked in on twice on our last day by cleaners before our check out time.
The hot tub and pool area was nice, the hot tub did breakdown during our stay but they got fixed before we left.
Like most hotels they have water bottles for a charge in the hotel room, we did get charged for them even though we didn’t take/drink them, after reaching out via our booking they didn’t want to refund us for that so keep an eye out after you leave for random additional charges.
by A verified traveler
Posted 23 Nov 2024
I will never stay here again. They do not like Expedia. They always have a problem with the booking. They will not help you. You are left with out the room you bought and they do not care at all. They say not our problem then you contact Expedia and find out it is their problem. Terrible unfriendly rude staff hotel. Not worth the price.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for your kind rating! Your feedback is valuable to us and motivates us to maintain our level of service. We're pleased you had a good stay and look forward to hosting you again soon.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 22 Nov 2024
Loveee it and staff is nice!
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 22 Nov 2024
Really enjoyed Hotel Fera, wonderful service from the front desk & housekeeping. Nice cocktails & dinner at Peels. Easy walk to shopping at the Orange outlet mall too.
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for taking the time to share your review with us. I am so pleased to learn that you were treated exceptionally here during your stay. We pride ourselves on delivering a memorable experience to our guests, and I am delighted you enjoyed our central location and were looked after by my exceptional colleagues! We will certainly share your review with all team members and thank them on your behalf for delivering a great experience. We all look forward to welcoming you back again very soon to enjoy another wonderful stay at our property.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 22 Nov 2024
The room I stayed in toilet was broken when I arrived and required maintenance. Also there was a horrible yellow stain on the shower floor. The shower floor also looked dingy in general due to the material being cheap. Would not stay here again.
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
I'm disheartened to learn that your experience with us was not the ideal one we promise to deliver. We are dedicated to excellence, ensuring our guests enjoy superior service, spotless accommodations, and unforgettable experiences. We are proud of the culture and team we've assembled, allowing us to quickly address and resolve any guest issues, ensuring a delightful and inspiring experience for our guests. We take your experience seriously, and our management will conduct a comprehensive investigation of your stay. I apologize for not fulfilling our promise, and I sincerely hope you will give us the opportunity to make amends in the future.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 21 Nov 2024
Great hotel and affordable! Close to everything. We stayed in the 18th floor so the view were amazing! Would definitely stay here again.
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
Thank you for your positive rating! We're delighted to learn about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
We appreciate your feedback following your stay with us. Your rating is instrumental in helping us enhance our service standards. It appears that we had some shortcomings, and for this, we sincerely apologize. Our objective is to create a welcoming, relaxing, and unique experience for all our guests. Please be assured that your feedback is invaluable to us and will be used to improve our service delivery. On a brighter note, we're glad to know that the remainder of your stay was enjoyable! We're thankful for your choice in staying with us and we hope for another opportunity in the future to fully demonstrate the quality and excellence of our services.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
We appreciate your high rating! Your feedback inspires us and reflects the hard work we put into creating memorable experiences. We're pleased you enjoyed your stay and look forward to your next visit.Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Service Associate, Hotel Management
We're overjoyed with your amazing rating! Knowing that your stay was memorable brings us immense joy. Our commitment to exceptional service remains unwavering, and your feedback is a testament to that. We can't wait to welcome you back for another fantastic stay!Regards, Guest Service Associate, Hotel Fera Anaheim, a DoubleTree by Hilton
