Ratings based on 964 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The property and rooms were clean. The staff was good. I had a ‘remodeled’ bathroom. It was definitely a funky room. The furniture, though, was much to be desired. The chest of drawers were broken, the kitchen table and chairs were scraped and stained. There was peeling paint. I think once these are fixed, it would be a nice. The front desk person was kind enough to check on me when I unfortunately got sick. I would stay again if things in the room were fixed up.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Tina, Hotel Management
Dear Guest, We are sorry to hear that your stay with us did not meet your expectation. We are glad that our front desk able to offer early check-in, we do have extra fee for early check-in. We hope your will give us another opportunity to serve you better in the near future. Thank you.
by A verified traveler from San Antonio
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Tina, Hotel Management
Dear Guest, We are glad to hear that your stay with us was comfortable. Please visit us again in the near future. Thank you.
by A verified traveler
Posted 18 Nov 2024
The price of the hotel is very good Sunday through Thursday
Comment from Hotel Management
19 Nov 2024 by Tina, Hotel Management
Dear Guest, We are glad to hear that your stay with us was pleasant, and the room rates were to your liking. We look forward to serving you again in the near future. Thank you.
by A verified traveler
Posted 16 Nov 2024
Customer service lady was nice ( and beautiful).
Comment from Hotel Management
19 Nov 2024 by Tina, Hotel Management
Dear Guest, We are glad to hear that your stay with us was pleasant, and that our staff was warm and welcoming. Our staff are professionally trained to provide best service to our guest. Thank you.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Tina, Hotel Management
Dear Guest, Its wonderful to hear that your stay with us was most pleasant. Please visit us again soon! Thank you.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Tina, Hotel Management
Dear Guest, Its wonderful to hear that your stay with us was most pleasant. Please visit us again soon! Thank you.
by A verified traveler
Posted 10 Nov 2024
I was expecting just a regular room but when i checked in the lady up front gave me a room better than my expectations.
Comment from Hotel Management
12 Nov 2024 by Tina, Hotel Management
Dear Guest, Its wonderful to hear that your stay with us was most pleasant. Please visit us again soon! Thank you.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Tina, Hotel Management
Dear Guest, Its wonderful to hear that your stay with us was most pleasant. Please visit us again soon! Thank you.
by A verified traveler
Posted 3 Nov 2024
I didn’t expect a five star service but the poor costumer was absolutely unnecessary. For future reference it would be helpful to know if the hotel will be charging for other things when you arrive.
Comment from Hotel Management
4 Nov 2024 by Tina, Hotel Management
Dear Guest, It is our hotel policy to have a valid identification card and a valid credit card on file (for incidental purposes) to process the check-in. If guest does not have a credit card, then we will accept 50 cash deposit. These charges are fully refunded at check out if no incidental charges occurs. Please know that the bank usually takes 3-5 business days to process the refund on the credit card. Thank you.
