Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Tony, Knowing you enjoyed every aspect of your stay at Fairfield Inn & Suites Orange Beach is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 31 Oct 2024
No plastic bags for ice, door does not close to the bathroom, bedding soiled,Remote did not work, no sofa Bed, Dimer switch on light does not dim, wifi slow streaming couldn't connect, drapery stained, no working ice machine on floor we were on.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Star, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will address these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Preston,Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Fairfield Inn & Suites Orange Beach and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 26 Oct 2024
The room we rented from Expedia was not the same room we got at the hotel. It wasn’t a big deal, but the room we got was dirty, loud, and we were not compensated for downgrading. The air conditioning unit was dirty and extremely noisy when turning on or off. The fridge in the room was leaking, we had a puddle of water pooling on the carpet from it. Lastly, the shower leaked out into the main room. We had to place two towels on the floor to stop the water from pooling. The staff were very friendly and helpful. But the room we stayed in was dirty and loud. We will not be staying there again.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Mickayla,Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your room assignment and the maintenance issues you encountered. Cleanliness and comfort are our priorities, and we apologize that your experience did not reflect our standards. We appreciate your kind words about our staff, and we will address these concerns with our team to ensure improvements in the future. We welcome the opportunity not merely to meet but also to surpass your expectations on your next visit. Your review means a lot to us, and we very much appreciate your input.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 18 Oct 2024
Issues with tv. Had to change rooms for decent tv. Room had a sour smell. Breakfast was good.
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Isaac,Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with the television and the unpleasant scent in your initial room. Providing a comfortable environment for our guests is a priority, and we regret any inconvenience this may have caused. We are glad to hear that you enjoyed the breakfast options. Your feedback is invaluable, and we will work to address these concerns to improve future stays. We hope to have the opportunity to make your next stay with us outstanding in every respect.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 13 Oct 2024
The AC was extremely loud and kept me up most the night. The tv in the bedroom worked half the time. The room door would close all the way unless you pulled it or pushed it all the way closed. Very low water pressure in the shower.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Tyler, Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced, particularly with the noise from the air conditioner and the in-room entertainment. Additionally, we regret the inconvenience caused by the low water pressure in the shower. We certainly understand the impact these aspects had on your stay. We will address them with our maintenance team to ensure all in-room amenities are in their best condition for all our guests. We appreciate your patience and hope to have another opportunity to provide you with a seamless and enjoyable stay in the future.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by General Manager, Hotel Management
Dear Kristin, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Sheryl,Thank you for choosing Fairfield Inn & Suites Orange Beach. We are dedicated to providing our guests with a comfortable and pleasing atmosphere, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear Justine,We are thrilled you had an excellent stay at Fairfield Inn & Suites Orange Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us!Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 28 Sep 2024
Overall it was a great stay, very convenient area and friendly stuff. The only thing is the breakfast needs a little bit of improvement
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Dear Samuel,We are delighted to hear that you enjoyed your stay at Fairfield Inn & Suites Orange Beach and found our staff friendly. We appreciate your feedback regarding the breakfast and will consider it as we continue to improve our offerings. Thank you for staying with us and for sharing your comments. We look forward to your next stay!Best Regards,Brian TimmGeneral Manager
