Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
11 Jan 2025 by General Manager, Hotel Management
Dear Shaikh,Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Fairfield Inn & Suites Orange Beach and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 8 Jan 2025
Great quite, clean get away for me and my wife. We'll definitely be back.
Comment from Hotel Management
9 Jan 2025 by General Manager, Hotel Management
Dear Greg,We appreciate you choosing Fairfield Inn & Suites Orange Beach for your getaway! It is a pleasure to hear you and your wife enjoyed a quiet and clean stay. Knowing you plan to return means so much to us, and we’ll be ready to welcome you back for another relaxing visit. Safe travels until next time!Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Brian Timm General Manager, Hotel Management
Dear Zachary, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Fairfield Inn & Suites Orange Beach and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 26 Nov 2024
Highly recommend.
Comment from Hotel Management
27 Nov 2024 by Brian Timm General Manager, Hotel Management
Dear Eric, We can't thank you enough for recommending Fairfield Inn & Suites Orange Beach. It brightens our day to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Brian Timm General Manager, Hotel Management
Dear T. Glenn, Thank you for taking the time to leave your excellent rating! It is fantastic you enjoyed your time at Fairfield Inn & Suites Orange Beach so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Tony, Knowing you enjoyed every aspect of your stay at Fairfield Inn & Suites Orange Beach is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 31 Oct 2024
No plastic bags for ice, door does not close to the bathroom, bedding soiled,Remote did not work, no sofa Bed, Dimer switch on light does not dim, wifi slow streaming couldn't connect, drapery stained, no working ice machine on floor we were on.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Star, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will address these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Preston,Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Fairfield Inn & Suites Orange Beach and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 26 Oct 2024
The room we rented from Expedia was not the same room we got at the hotel. It wasn’t a big deal, but the room we got was dirty, loud, and we were not compensated for downgrading. The air conditioning unit was dirty and extremely noisy when turning on or off. The fridge in the room was leaking, we had a puddle of water pooling on the carpet from it. Lastly, the shower leaked out into the main room. We had to place two towels on the floor to stop the water from pooling. The staff were very friendly and helpful. But the room we stayed in was dirty and loud. We will not be staying there again.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Mickayla,Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your room assignment and the maintenance issues you encountered. Cleanliness and comfort are our priorities, and we apologize that your experience did not reflect our standards. We appreciate your kind words about our staff, and we will address these concerns with our team to ensure improvements in the future. We welcome the opportunity not merely to meet but also to surpass your expectations on your next visit. Your review means a lot to us, and we very much appreciate your input.Best Regards,Brian TimmGeneral Manager
by A verified traveler
Posted 18 Oct 2024
Issues with tv. Had to change rooms for decent tv. Room had a sour smell. Breakfast was good.
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Isaac,Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with the television and the unpleasant scent in your initial room. Providing a comfortable environment for our guests is a priority, and we regret any inconvenience this may have caused. We are glad to hear that you enjoyed the breakfast options. Your feedback is invaluable, and we will work to address these concerns to improve future stays. We hope to have the opportunity to make your next stay with us outstanding in every respect.Best Regards,Brian TimmGeneral Manager
