Ratings based on 979 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Parking bays to narrow.
Comment from Hotel Management
10 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for your rating! We're glad to see you enjoyed your stay, and we are looking forward to welcome you back for another memorable stay.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for your 5/5 rating! We're happy to know you had a great experience with us. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 4 Nov 2024
Parking close to rooms, nice room. Aircon not working. Everything was clean , except the carpets really dusty under furniture
Comment from Hotel Management
9 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We're glad you enjoyed the convenience of our parking and appreciated the room's overall comfort and cleanliness. We apologize for the issues with the air conditioning and the dust under the furniture. Your comments are invaluable in helping us improve, and we'll ensure our team addresses these areas. We hope to welcome you back for a smoother stay in the future.
by A verified traveler
Posted 19 Oct 2024
Great place to stay
Comment from Hotel Management
10 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for the perfect rating! We're very glad to know you had a great experience and look forward to welcoming you back soon. Cheers!
by A verified traveler from Esperance
Posted 1 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for the perfect rating! We are absolutely delighted that you had a wonderful experience with us. We can't wait to welcome you back for another memorable stay! See you again.
by A verified traveler
Posted 30 Sep 2024
Great place to stay .suited my budget and clean . 5 mins drive to town .
Comment from Hotel Management
10 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for your kind review! We're happy to hear that you found our place clean, budget-friendly, and conveniently located just a short drive from town. We are looking forward on your future stay with us again.
by A verified traveler
Posted 18 Sep 2024
Aircon was off the wall at one end and blow flies came in until I sprayed with insect repellent. We were not informed about the restaurant being closed until we arrived. I had a like warm shower in the morning. Bathroom floor was dirty.
Comment from Hotel Management
10 Nov 2024 by Armina Mendiola - Ibis Styles Albany, Hotel Management
Dear Valued Guest,Thank you for sharing your experience with us. We apologize for the inconveniences you faced, especially with the air conditioning, the cleanliness of the bathroom, and the unexpected restaurant closure. At the time of your stay, our property was in a transition of new ownership/management, and we're actively working to address these issues as we make improvements. Your experience does not reflect the standards we are committed to achieving, and your comments are very helpful as we work toward providing a much better stay for all our guests. We hope you'll consider giving us another chance to serve you in the future. Kind regards.
by A verified traveler
Posted 31 Aug 2024
Room was ok but it was a struggle to get someone to bring the TV remote, not sure why they don’t do checks for necessities in advance and not enough towels.
by A verified traveler
Posted 23 Aug 2024 on Wotif
Would be good to have tea towels dish washing liquid also
by A verified traveler
Posted 11 Aug 2024
It’s seen better days. But did what it promised.
