Ratings based on 46 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2020 on Lastminute
by A verified traveler
Posted 2 Mar 2020 on Wotif
Comment from Hotel Management
2 Mar 2020 by greg, Hotel Management
thanks
by A verified traveler
Posted 23 Feb 2020
Within walking distance of everything in town and flat
Comment from Hotel Management
25 Feb 2020 by Greg, Hotel Management
thanks
by A verified traveler
Posted 28 Jan 2020 on Hotels
Great accomodation in a beautiful location. Staff were most helpful, and went above and beyond to make stay great!
What more could you ask for? Well maybr a softer pillow! Everything else? OUTSTANDING!
Comment from Hotel Management
29 Jan 2020 by greg, Hotel Management
thanks matt. New pillows on there way..
by A verified traveler from Auckland
Posted 26 Jan 2020
Hotel in a beautiful spot with lovely views but not worth the price. Limited amenities, all run a bit on the cheap. Greg is a nice guy and the place is clean but really it is pricing itself as something it is not. Other than being big and having a bath the luxury room has nothing luxury about it.
We also paid a lot more by booking through Expedia - book direct and save $$. Don’t get sucked in like we did! Annoyingly the manager told us this after he had taken our money at the Expedia price and then said there was nothing he could do about it.
Comment from Hotel Management
29 Jan 2020 by greg, Hotel Management
thanks
by A verified traveler
Posted 12 Jan 2020 on Wotif
Comment from Hotel Management
29 Jan 2020 by greg, Hotel Management
thanks
by A verified traveler
Posted 25 Dec 2019 on Hotels
Checked in on Xmas day. Nobody at reception, but Xmas so I understand. Nice room nice walk and views over the ocean and magestic view of volcano with snow cap!
Hotel has a for sale sign out front—SAD!
Comment from Hotel Management
25 Dec 2019 by greg, Hotel Management
Thanks and enjoy the rest of Nz
by A verified traveler
Posted 23 Apr 2019 on Wotif
Restaurant was better than I would have expected for the size of the hotel/town
Comment from Hotel Management
24 Apr 2019 by Greg, Hotel Management
thanks
by A verified traveler from tauranga, nz
Posted 22 Apr 2019
Our second night on the road we had this hotel book. after a 10hr motorcycle ride from gisbrone to headlands we checked in at 7pm tired, cold and hungry all we wanted was hot room a sit down meal and a good drink. Instead our heatpump was faulty and wouldnt heat the room due to an unit motor fault. I was that cold being an ex heatpump installer i dagnoised the unit trying to get it going. we called in advance re the resturant and even confirmed at checkin if we could dine in. when we got out our leathers and returned to enjoy a meal we were told it had to be take out only @ 745 when the resturant closes at 9pm. We were not happy about this especialy as we paid $80 resturant prices for dinner where we could have paid $30 at kcf for takeaway food. Disgruntaled we got up packed the bike and headed up the coast in the rain to enjoy breakfasted in new plymouth. The clerk staff was very helpful and friendly resturant staff and basic heating is what let this stay down for us. We were returning customers but in future we will be bypassing and heading elsewhere .
Comment from Hotel Management
5 May 2019 by greg, Hotel Management
Sorry for the heat pump problems .we have someone looking into the problem. As the restaurant is leased out ,i will pass the comments on to them..
by A verified traveler from Wellington, nz
Posted 24 Feb 2019 on Wotif
Ended up having to cancel booking so can’t really say anything about the motel. Certainly they understood why I had to cancel and were courteous about it
Comment from Hotel Management
28 Feb 2019 by Greg, Hotel Management
thanks
