Ratings based on 20 Verified Reviews
1.9 Room cleanliness
2.8 Service & staff
2.0 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Great customer service. Property itself needs a refresh.
Comment from Hotel Management
11 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your valuable feedback regarding our customer service. We're glad to hear that you had a great experience with our team.
We appreciate your suggestion regarding the property, and we'll definitely take it into consideration for future improvements.
If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 30 Sep 2024
When arrived we we're turned away by owner/manager due to plumbing problems. We were not given any kind of notice. Owner/manager had my number and had 24 hours to notify us. We had 3 rooms reserved.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused during your recent visit. We understand how frustrating it must have been to arrive and be turned away without any prior notice.
We have noted your concerns regarding the lack of communication from the owner/manager. Rest assured, we take this feedback seriously and will address it with the team to ensure that such incidents do not recur in the future.
If there is anything else we can assist you with or if you have any further questions, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Sep 2024
When we checked in the owner of the hotel told me that they where over booked. We had to wait for a room that originally he stated was being renovated. It had no tv in it originally.no cabel or wifi we had to use our mobile hotspot to watch tv. The hotel looked like it was about to fall apart at any moment. We had no hot water or water pressure. I had to go down to the desk to ask about the water. We had no phone. The staff looked like they where doped out of their minds and when i asked for an extra blanket and towels it took hours to get and the girl told my son my bad i was high and forgot. 0/10 would not recommend unless you're into that kinda thing.
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced during your stay. This is certainly not the experience we aim to provide to our guests.
We understand the frustration you must have felt due to the room not meeting your expectations. We have shared your feedback with the hotel owner and management team to ensure such incidents are not repeated.
If there's anything more we can assist you with or if you require further clarification, we encourage you to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Tim, Hotel Management
Hi, Benjamin! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler
Never again!
Posted 22 Jul 2024 on HotelsThe water was leaking inside the bathroom towels were dirty. Couldn't take a shower due to the leaking in the bathroom had to use the towels for the bathroom floor. Just an overall bad experience.
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Hi, Candice! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 6 Jul 2024
Everything was filthy the front desk area was filthy and unorganized. He was drunk and offered my husband a beer out of a nasty refrigerator. The room stunk the floors slippery, bathroom looked as if it hadn’t been cleaned in forever.
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
We are sorry for the inconvenience caused to you, Tammy! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
by A verified traveler
Posted 6 Jun 2024
There was poop all inside the toilet and the outer ridge. With what looked like blood in the toilet . The shower was dirty didn’t have a cover just a big hole for the water to drain out . Trash all over the property looks to be abandoned this hotel is not a 4.4. It needs to be condemned and the owner wanted me to pay twice said Expedia canceled the reservation. I wouldn’t pay 20.00 to stay at that place
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Sorry for the unpleasant experience you had with us, Tanya! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Eva
by A verified traveler
Posted 27 May 2024 on Hotels
The hotel was NOT GOOD. They gave s dirty towels, there was trash inder the beds on a very easy to clean laminate floor. The outlets didnt work well. The toilet plugged up 3 times. The bathroom door was so damaged and rotted that you had to push the hinge side with your foot while pulling it shut.
Comment from Hotel Management
7 Jun 2024 by Amy, Hotel Management
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah
by A verified traveler
Posted 11 Sep 2023 on Hotels
Old hotel in run down condition in a small town.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Kevin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 4 Sep 2023 on Orbitz
The man at check in was very nice. He offered us a drink several times. The sink had a ring of grime. The non smoking room had a dirty ashtray in it. The water pressure in the sink was better than the shower and the preasure in the sink was pitiful. The room smelled dirty. Overall it was just gross. But no bed bugs so that's a positive.
Comment from Hotel Management
12 Sep 2023 by Dewi, Hotel Management
Hi, Christopher! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi
