Ratings based on 613 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Ronette, Hotel Management
Thank you so much for your wonderful 5/5 rating! We’re delighted to know that your stay with us was so enjoyable. Your kind feedback inspires our team to continue providing exceptional service and memorable experiences.We hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
by A verified traveler
Posted 29 Dec 2024
N/A
Comment from Hotel Management
31 Dec 2024 by Ronette, Hotel Management
Thank you for taking the time to leave us a perfect 5/5 rating! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind feedback.Our team is committed to creating memorable experiences for our guests, and it’s wonderful to know we met your expectations. Should your travels bring you back to Opelousas, we would be delighted to welcome you again.
by A verified traveler
Posted 29 Nov 2024
I have stayed in hotels all over the world, even third world countries. I have never stayed in a hotel in the United States that was as filthy, unkept, and understaffed as this one. There is black mold in the bathroom. When I hung up my washcloth over the bathtub faucet to dry, I came back to see a completely rusty washcloth. Rust is literally coming out of the pipes. The carpet is so filthy and damaged, I've just never seen anything like it. There's so understaffed that when I went to check out, no one was at the counter. When I inquired a woman that worked there told me that there's only one person behind the counter and that she does multiple jobs and I would just have to wait.I waited 15 minutes before I left. Terrible place to stay for the money spent!!!!
Comment from Hotel Management
6 Dec 2024 by Ronette, Hotel Management
Thank you for taking the time to provide such detailed feedback. We deeply regret that your experience with us was so disappointing and did not meet your expectations. What you have described is certainly concerning, and we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay.Please rest assured that we take these matters seriously. We will immediately investigate the issues related to mold, rust, and the condition of the carpets, and we will address these problems to ensure that they are resolved. Furthermore, we are addressing the staffing concerns you raised to ensure that our guests receive the attention and service they deserve.Your experience does not reflect the standards we aim to uphold, and we truly appreciate you bringing these issues to our attention. We hope you will allow us the opportunity to provide a much better experience in the future.
by A verified traveler
Posted 28 Oct 2024
Needed access to the internet but was unable to get help
Comment from Hotel Management
29 Oct 2024 by Ronette Sam, Hotel Management
Thank you for your feedback. We're sorry to hear you had difficulty accessing the internet and that you didn’t receive the help you needed. This is certainly not the level of service we strive for. We appreciate you bringing this to our attention, and we will work to ensure our team is better equipped to assist guests with these issues in the future. If you have any further details to share, please feel free to reach out. We hope to have the opportunity to serve you better next time!
by A verified traveler
Posted 14 Oct 2024
Casino
Comment from Hotel Management
15 Oct 2024 by Ronette, General Manager, Hotel Management
Thank you so much for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay with us. It’s great to know that you took advantage of our attached casino—there’s always something exciting happening there!We appreciate your feedback and hope to welcome you back soon for another memorable experience. If there's anything specific you'd like to enjoy on your next visit, please let us know!
by A verified traveler
Posted 13 Oct 2024
Quiet
Comment from Hotel Management
15 Oct 2024 by Ronette, General Manager, Hotel Management
Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed a peaceful stay with us. Our aim is to provide a relaxing environment for all our guests, and it's great to know we hit the mark during your visit.We hope to welcome you back soon for another tranquil getaway!
by A verified traveler
Posted 11 Oct 2024
Everything was good. Elevator a little scary though
Comment from Hotel Management
15 Oct 2024 by Ronette, General Manager, Hotel Management
Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed your stay and found everything to be good overall.I appreciate your feedback about the elevator; safety and comfort are our top priorities, and I’ll be sure to share your comments with our maintenance team.We hope to see you again soon for an even better experience!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Ronette, General Manager, Hotel Management
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and I would love the opportunity to learn more about what went wrong during your stay.Please feel free to reach out directly so we can address your issues and work towards improving for the future. We value your input and hope to earn a better rating from you next time.
by A verified traveler
Posted 24 Sep 2024
The pool and the hot tub were ice cold. But the staff was friendly and the room was spacious
Comment from Hotel Management
24 Sep 2024 by Ronette, General Manager, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the spaciousness of your room. However, we sincerely apologize for the pool and hot tub not meeting your expectations. Your comments are invaluable, and we will certainly look into this matter to ensure a more enjoyable experience for our guests in the future.We hope to welcome you back for an even better stay!
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by Ronette, General Manager, Hotel Management
Thank you so much for your perfect 10 out of 10 rating! We’re thrilled to hear that you had such a wonderful experience with us. Your feedback truly motivates our team to keep providing exceptional service.We can’t wait to welcome you back for another fantastic stay! If there’s anything specific you’d like during your next visit, please let us know.
