Ratings based on 66 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Comment from Hotel Management
22 Mar 2024 by Sterling Ooty Fern Hill, Hotel Management
Dear Himani,We are truly sorry to hear about your experience with us. Your feedback is valuable to us, and we will address the issues you have raised with our team to ensure such situations do not occur in the future. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 11 Feb 2024
Excellent Service
by A verified traveler
Posted 29 Dec 2023
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD.
Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price.
I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
by A verified traveler
Posted 24 Apr 2023
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching.
Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
by A verified traveler
Posted 9 Dec 2022 on Hotels
by A verified traveler
Posted 7 Dec 2022
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene.
Great location, superb views, excellent breakfast and dinner buffet.
by A verified traveler
Average stay experience
Posted 29 Nov 2022 on HotelsThe choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
by A verified traveler
A mixed bag of good, bad and ugly
Posted 25 Oct 2022 on HotelsThe stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
by A verified traveler
Posted 9 Jul 2022
by A verified traveler
Posted 9 Jun 2022
Dinner buffet is too crowded. Delay in response of staff for anything.
