Ratings based on 75 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by J Senthil Kumar (Operation Manager), Hotel Management
Dear Ma’am,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)
by A verified traveler
Posted 2 Feb 2024
When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad.
Comment from Hotel Management
5 Feb 2024 by J Senthil Kumar (Operation Manager), Hotel Management
Dear Ms Vandana,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)
by A verified traveler
Posted 19 Jan 2023 on Hotels
by A verified traveler
Posted 15 Dec 2022
I wanted to tell the cons. first
1.) Property is away from ooty town. You need ken vehicle
2.) You cant have outside food, you will be forced to eat hotel food, there are no any varieties and very pathetic taste and dishes. I will give 2/10 for food and its overpriced
3.) The road to this hotel from ootty is in pathetic condition
4.) Room service and e evrything closes by 10 so if you have party with friends and want something..no options as no outside food and no inside
Comment from Hotel Management
19 Jan 2023 by Sinclairs, Hotel Management
Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. We regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Darjeeling, Dooars, Gangtok, Yangang and Port Blair. The Sinclairs team at these locations will be delighted to serve you.
by A verified traveler
Posted 26 May 2022 on Hotels
by A verified traveler
Posted 4 May 2022
View from the room is amazing , but the when we opened the washroom door there was a strange awful odor in the washroom, the in room dining menu sucks it’s barely any menu … the breakfast was good with so many options …. The staff were great in greeting , but the room lacks so many amenities, no iron , no hot water 24/7 , no fridge , on some occasions our room service was horrible we had to call like 3 times to enquire about the order ….. it’s barely a 3 star resort …..
Comment from Hotel Management
13 Jun 2022 by Sinclairs, Hotel Management
Thank you for your review.
The serene surroundings and the panoramic view of the Ooty town in the backdrop of the Blue Mountains is captivating. However, we are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty.
Please note, we encourage our guests to dine at the restaurant where we serve warm food. We will try and increase our offerings for the room service menu.
Generally our guests are highly appreciative of our staff members - we have shared your feedback with the team and have counseled them to be courteous and attentive to the requirements of guests. We sincerely apologize for the inconvenience caused.
Please be assured that guest satisfaction is our prime consideration.
We look forward to welcoming you and your colleagues again to Sinclairs Ooty or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.
by A verified traveler
Friendly staff, clean and luxurious interiors
Posted 29 Apr 2022 on HotelsPleasant stay , we enjoyed. Most important highlight was friendliness of all the staff. Clean and luxurious room. Food is nice with little variety to offer.
Comment from Hotel Management
13 Jun 2022 by Sinclairs, Hotel Management
Thank you for your kind review.
We are happy to know that you enjoyed your stay with us. We encourage our housekeeping staff to go the extra mile to ensure guests have a luxurious stay at the hotel.
Personalized service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. We are glad you liked the food at the hotel. Chef Shovan takes special care of the needs and preferences of each of our guests.
We look forward to welcoming you again at Sinclairs Retreat Ooty or to seven of our other properties at Gangtok, Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We promise you of a wonderful experience.
by A verified traveler
Place not as stated
Posted 4 Mar 2020 on HotelsHotels.com should not advertise this hotel. Services are very limited. Place is not 1.6 Km from Ooty center. It is nearly 7 KM. Maps does have the right direction. I think i should be refunded part of my cost. Would not recommend to friends.
Comment from Hotel Management
6 Mar 2020 by Sinclairs, Hotel Management
Yes we are a little away from the main market but that’s the beauty of our property. Guests can relax and rejuvenate here away from the hustle and bustle of city life.
There are two roads from which you can access the road and the road which passes through the Tea Factory is in good condition and cars ply on this road quite regularly.
We are a reputed company and have over the years built a strong brand equity by providing quality accommodation and services to our guests; therefore we are surprised at your feedback.
Your comments and feedback appears to be a motivated attempt to portray a wrong perception of our property!
by A verified traveler
Worst experience
Posted 17 Dec 2019 on HotelsNot worth the money
by A verified traveler from Canada
Posted 5 Oct 2019
The property looks very pretty and has a nice view of the city. sadly our stay was a bit disappointing as we had chosen this hotel due to it having a spa. they never advised in advance that the spa was closed for renovation. so we payed a much higher price for a hotel that had no spa or internet.
the internet did not work during our entire stay. considering some of the phones did not get a signal at the property, that mean being out of touch and not being able to research places to see.
so overall a disappointing stay. the only bright side is that the staff was very nice.
in the future the hotel SHOULD list on it's website that it's spa is not working. honestly if we had been not as nice customers we would have had a fit over the false advertising.
