Ratings based on 926 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Loved my stay really nice rooms
Comment from Hotel Management
4 Nov 2024 by Jesse, Hotel Management
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience and appreciate you taking the time to rate us. We look forward to welcoming you back and providing another fantastic experience!
by A verified traveler from San Lorenzo
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Antoine-AGM, Hotel Management
Thank you for your feedback! It is only through feedback like yours that we can improve and better live up to the Marriott brand standard.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Antoine AGM, Hotel Management
Thank you for your feedback. It is only through feedback like yours that we can improve the Marriott brand standard and better live up to it. I have shared your feedback with both our Maintenance and housekeeping team as a way to prevent future issues are occurring. I am also excited to let you know that we have a full remodel scheduled for the beginning of 2025. I hope you will come back and give us another chance at that point.
by A verified traveler from Sierra Vista
Posted 1 Nov 2024
The accomodations we stayed in was actually a two bedroom apartment. Two bedrooms, full kitchen with all utensils, and three TVs. The price was great.
Comment from Hotel Management
1 Nov 2024 by Jesse, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear you enjoyed the accommodations and amenities. It was a pleasure having you, and we’d love to welcome you back whenever you're in the Ontario area!
by A verified traveler
Posted 26 Oct 2024
Door didn’t work
Comment from Hotel Management
27 Oct 2024 by Antoine- AGM, Hotel Management
Thank you for the positive feedback! Please come back soon!
by A verified traveler
Posted 25 Oct 2024
Could not get into room door was broken. Sent housekeeper to open. Didn’t speak English so he just hit the door. Still doesn’t work
Comment from Hotel Management
26 Oct 2024 by Jesse, Hotel Management
Thank you for bringing this matter to our attention. We apologize deeply for the inconvenience you experienced with your room door and the subsequent challenges in accessing it. This is certainly not the experience we wish to provide, and we regret any frustration caused by the malfunctioning door.We also apologize for the lack of effective communication with our staff member who assisted. We are addressing this matter with our team to ensure all guests receive clear and effective support when assistance is needed. Additionally, we are inspecting and repairing the door to ensure it functions properly for you and future guests.Thank you for your patience and understanding as we work to improve our services. Please let us know if there’s anything further we can do to make your stay more comfortable.
by A verified traveler from Chandler
Posted 25 Oct 2024
Older property. Staff doing the best they can with a place that is due for an update. Quiet, near airport super close to two freeways. Acceptable food in area. Possibly walkable to Ontario convention center. 2 min (literally) to Starbucks or In n out.
Comment from Hotel Management
26 Oct 2024 by Jesse, Hotel Management
Shawn- Thank you for your recent stay with us and for taking the time to leave a review. We’re glad to hear you enjoyed the convenience of our location near the airport, freeways, and nearby dining options. It’s great to know you found the property quiet and our team dedicated to making your stay enjoyable.We appreciate your feedback about the property’s condition and understand that updates can make a big difference. Your comments are valuable as we look to improve our guest experience, and we’re hopeful for future enhancements to better serve you.We look forward to welcoming you back whenever your travels bring you to Ontario!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Antoine- AGM, Hotel Management
Thank you for your positive feedback and review! Please come back and visit us again soon.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Antoine- AGM, Hotel Management
I am sorry you did not enjoy your time with us. I am excited to inform you that we have a full remodel scheduled for December of this year! I hope you will give us another chance.
by A verified traveler
Posted 18 Oct 2024
I liked the convenience.
Comment from Hotel Management
18 Oct 2024 by Jesse, Hotel Management
Raymond - Thank you so much for the valued feedback. We strive to create a memorable experience so I will share this with my team. Safe travels and come visit us again if you are in the Ontario area.
