Ratings based on 947 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff were amazing. They were so nice and welcoming! I love when hotels/motels are like this. also they have a elevator which was a nice bonus~
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Abriana,Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support! Maz K.#Team6
by A verified traveler
Posted 21 Nov 2024
Room was really small and never cleaned the room
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Erik,We apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Maz K.#Team6
by A verified traveler
Posted 20 Nov 2024
The rooms and don’t like the customer service
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Phillip,If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Maz K.#Team6
by A verified traveler
Posted 19 Nov 2024
Good place to stay but parking sucks if u are put n come back late
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Genevieve,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Maz K. #Team6
by A verified traveler
Posted 18 Nov 2024
The staff at check in were not friendly and were pushy. They skipped through the consent forms before I could read any terms and agreements and the system did not allow for me to go back before signing. The room was clean for the most part but there were splatters of something all walls and non of the linen smelled as though it had been washed properly. There were exposed wires were the smoke detectors should have been, dings and scuffs in all of the furniture, the shower curtain was ripped in multiple places, and the cover of the toilet tank was cracked in half. The stairs up to the second floor were loose and moved when you stepped on them. It clear this property is under new ownership and renovations are being made but even the renovations that have been made were poor quality.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Kaycee,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Gilmar, Thank you for your rating. We strive to ensure every guest has a positive experience, and your feedback is important to us. If there is anything we can do to improve, please feel free to let us know. Natalie #team6
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Javier,Thank you for the excellent rating!! Maz K.#Team6
by A verified traveler
Posted 16 Nov 2024
:)
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The rooms were basic. The room I was in was clean, but there was an acrylic nail on the floor, toilet bowl lid was cracked. People above me were loud all night long. Room smelled like weed everytime I went in it.
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
