Ratings based on 935 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The hotel is very good.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Andres,We appreciate your generous review! It really makes our day. Maz K.#Team6
by A verified traveler
Posted 14 Nov 2024
There is what is normal and adequate for different levels of class or just right for who it's meant for, is the human perspective, but I can say it's not normal at all inadequate and below its average level of class young lady at the front no need to be hostile or shout when the person's right in front of me and behind a glass not everybody's a kid out here and try not to forget who the adult is in the conversation in your place in it you cannot talk to grown adults like you would and for the gentleman one thing is that we choose to respect your beliefs and ways and another is to go along with it for your comfort and not ours the only man that I will obey and submit my full attention and be still for is for my father your God just cuz you can stand inside the business does not mean you stand on business with God or me you will not push on me your beliefs or ways to make me a woman feel inferior than you I might be superior then you but not inferior. Obviously it's just my thoughts of my experience not what I expected or had in mind
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Mayra, Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience.Lilith#Team6
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Not the greatest place I've ever stayed
Comment from Hotel Management
9 Oct 2024 by Brand Experience Team, Hotel Management
Hi Melissa, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 6 Oct 2024
When you lift the mattress to inspect for bedbugs which I always do upon entering a hotel room I'm staying in overnight, I saw the mattress was moldy, and had hairs on it. Ugh. Brought it to the attention of the night manager who took pictures.
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Hi Michael,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Sophia CSR, Hotel Management
Hi Ashely,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 1 Oct 2024
Loved it
Comment from Hotel Management
2 Oct 2024 by Sophia CSR, Hotel Management
Hi Joe,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 1 Oct 2024
I was not able to stay cause did not have my ID with me forgot at home my partmer did have hers wth her but were not able to stay
Comment from Hotel Management
2 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. However, we do require a valid ID for all the guests staying or visiting. So if the guest can’t get ID they will not be allowed to check-in. Wwe hope that you will understand our policies.
